Fleet Defect & Repairs Coordinator

Zenith Vehicles; Leeds; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £27,643

24 days holiday (increases with tenure

Your birthday off!

Pension contribution 6.25%

Life Cover

Onsite bistro

Free parking

Perks at Work discounts

Job summary

Zenith Vehicles recruits a Fleet Assistant to join our busy fleet management team. You will allocate defects to suppliers, chase repairs, and keep customers and internal teams updated on status, ensuring our nationwide network delivers prompt, high-quality service.

The role requires strong attention to detail, IT proficiency, and excellent communication skills to succeed in a fast-paced environment. Shift patterns vary to meet service needs.

Qualifications

• Experience within Fleet Management or maintenance/workshop setting.
• Strong verbal and written communication skills.
• Excellent attention to detail with the ability to manage and prioritise multiple tasks.
• Ability to work under pressure in a fast-paced environment.
• Self-motivated with a proactive, team-oriented mindset.
• Customer-focused with a professional approach to service delivery.
• Comfortable working with IT systems.

Responsibilities

• Allocate defects to the correct supplier promptly, adhering to KPIs and warranty requirements.
• Progress chase repairs and update customers and internal teams on status.
• Handle inbound calls from customers and suppliers, logging job details in the system.
• Support the breakdown team by managing roadside and on-site emergency defects.
• Ensure all customer service contracts and operating requirements are met within guidelines.
• Resolve customer, supplier and internal issues promptly, escalating when necessary.
• Communicate effectively across departments to support operations.
• Work flexibly with varying shift patterns to meet customer service needs.

Skills

Fleet management

Customer focus

Attention to detail

Pressure handling

Self-motivation

IT systems

Job description

Zenith Vehicles recruits a Fleet Assistant to join our busy fleet management team. You will allocate defects to suppliers, chase repairs, and keep customers and internal teams updated on status, ensuring our nationwide network delivers prompt, high-quality service.

The role requires strong attention to detail, IT proficiency, and excellent communication skills to succeed in a fast-paced environment. Shift patterns vary to meet service needs.