Fleet Admin & Repair Coordination Specialist

Zenith Vehicles; Leeds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary £27,060.80 per year

24 days holiday

Birthday off

Pension contribution 6.25%

Life Cover

Onsite GP

AA breakdown cover

Referral scheme

Sports and Social club

Free parking

Onsite bistro

Diversity & Inclusion networks

Perks at Work discounts

Job summary

Zenith Vehicles in the United Kingdom is seeking a Fleet Administrator to track and progress vehicle repairs across a nationwide supplier network, interfacing with customers, suppliers and internal teams to ensure repairs are completed efficiently and service levels are maintained.

The role emphasises maintaining accurate records, updating customers on repair status, and supporting inquiries with strong communication and organisational skills. A proactive, customer-focused approach is essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and telephone handling experience.
• Good organisational and time management skills.
• Strong Microsoft Office skills, including Outlook, Excel and Word.
• GCSEs (or equivalent) in English and Maths.
• Experience working in a similar administrative or customer-focused role.
• Ability to prioritise workload in a busy, fast-paced environment.

Responsibilities

• Monitoring and progressing vehicle repair and maintenance jobs.
• Liaising with suppliers to obtain repair updates and challenge delays where necessary.
• Ensuring accurate records and job notes are maintained on internal systems.
• Updating customers on the status of repairs and expected completion times.
• Supporting inbound customer and supplier enquiries via telephone and email.
• Escalating issues and sourcing alternative solutions when delays impact service delivery.
• Working collaboratively with colleagues across Fleet Operations to deliver exceptional customer service.
• Assisting with the management of breakdown and emergency repair cases when required.

Skills

Communication skills

Customer service

Organisational skills

Time management

MS Office

Education

GCSEs English and Maths

Tools

SQL

Job description

Zenith Vehicles in the United Kingdom is seeking a Fleet Administrator to track and progress vehicle repairs across a nationwide supplier network, interfacing with customers, suppliers and internal teams to ensure repairs are completed efficiently and service levels are maintained.

The role emphasises maintaining accurate records, updating customers on repair status, and supporting inquiries with strong communication and organisational skills. A proactive, customer-focused approach is essential.