Fleet Controller: SLA‑Driven Vehicle Operations Lead

Go Traffic Management Limited; Worsley; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Go Traffic Management Limited in Worsley is seeking a Fleet Controller to join the Fleet team on a permanent basis. You will oversee daily vehicle operations, servicing, defects and breakdowns to keep contracts running smoothly.

This role requires strong problem solving, excellent customer service, and knowledge of fleet software. You will liaise with vehicle suppliers, process orders and monitor SLA performance to minimise downtime.

Qualifications

• Strong problem solving abilities.
• Excellent customer service skills.
• Experience with workshop practices is advantageous.
• Industry knowledge of light & heavy commercial vehicles.
• Excellent planning, organization and time management.

Responsibilities

• Liaise with vehicle suppliers to process orders per SLA.
• Handle vehicle service, defect and breakdown requests following procedures, minimizing disruption for internal customers/contracts.
• Ensure SLA achievement with minimal downtime.
• Investigate and respond to internal/external queries.
• Update fleet management systems and support fleet desk duties as needed.

Skills

Problem solving

Customer service

IT skills

Fleet software knowledge

Tools

Jaama Key2

Job description

Go Traffic Management Limited in Worsley is seeking a Fleet Controller to join the Fleet team on a permanent basis. You will oversee daily vehicle operations, servicing, defects and breakdowns to keep contracts running smoothly.

This role requires strong problem solving, excellent customer service, and knowledge of fleet software. You will liaise with vehicle suppliers, process orders and monitor SLA performance to minimise downtime.