Fleet Controller

Go Traffic Management Limited; Worsley; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Go Traffic Management Limited in Worsley is seeking a Fleet Controller to join the Fleet team on a permanent basis. You will oversee daily vehicle operations, servicing, defects and breakdowns to keep contracts running smoothly.

This role requires strong problem solving, excellent customer service, and knowledge of fleet software. You will liaise with vehicle suppliers, process orders and monitor SLA performance to minimise downtime.

Qualifications

• Strong problem solving abilities.
• Excellent customer service skills.
• Experience with workshop practices is advantageous.
• Industry knowledge of light & heavy commercial vehicles.
• Excellent planning, organization and time management.

Responsibilities

• Liaise with vehicle suppliers to process orders per SLA.
• Handle vehicle service, defect and breakdown requests following procedures, minimizing disruption for internal customers/contracts.
• Ensure SLA achievement with minimal downtime.
• Investigate and respond to internal/external queries.
• Update fleet management systems and support fleet desk duties as needed.

Skills

Problem solving

Customer service

IT skills

Fleet software knowledge

Tools

Jaama Key2

Job description

Fleet Controller

Department: Fleet

Employment Type: Permanent

Location: Worsley

Compensation: £30,000 - £32,000 / year

Description

As a Fleet Controller, you will be part of an established Fleet team responsible for the daily management of the vehicle fleet for the company. You will take a lead in controlling the day to day servicing, defects & breakdowns of our fleet.

Key Responsibilities

You will liaise with Vehicle suppliers to ensure all orders are processed in line with agreed SLA’s

• You will handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts
• You will ensure SLA’s are achieved with minimum downtime
• You will investigate and respond to Internal customer / External Supplier Queries
• You will update fleet management systems
• You will assist in general fleet desk duties, providing support when needed for other aspects of the fleet department

Experience and Qualifications

• Problem solving abilities
• Excellent Customer Service Skills
• Knowledge of workshop practices and charges is an advantage
• Industry knowledge of light & heavy commercial vehicle industry
• Excellent planning, organization and time management skills
• Enthusiastic and proactive approach to your work
• Must recognise the importance of working as part of a team to deliver service and operational performance within a safe working environment
• IT skills, Microsoft Word and Excel would be an advantage
• Previous experience of fleet management software packages would be an advantage (Jaama Key2 in particular)

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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