Fleet Administrator
U-Drive Vehicle Hire
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Benefits offered by this job
Job summary
U-Drive Vehicle Hire is seeking a Fleet Administrator to join our team. You will be the primary contact for clients and our supply chain, handling calls and emails, and coordinating fleet servicing, MOTs, and compliance tasks.
The role involves coordinating with Insurance, Account Management and Sales teams to identify improvements, recording activities in our fleet software, and supporting a busy operations environment in a 40-hour week on a rotating shift.
Qualifications
- Accuracy and attention to detail; record and maintain information correctly first time.
- Excellent IT skills, including MS Office.
- Energy and drive with a positive, can-do approach.
- Ability to multi-task, prioritise and manage time in a busy environment.
- Strong administrative and communication skills, both written and verbal.
- Confident in managing incoming telephone calls and email correspondence promptly and professionally.
- Genuine customer focus with drive to exceed expectations.
- Problem solving with ownership from task to resolution.
- Fast learner, absorb new systems/processes quickly.
- Self-motivated and organised; work on own initiative.
- Identify process improvements and raise with Fleet Manager.
- Honesty and openness; flag errors early.
- Supportive team player who respects others.
Responsibilities
- Become the first and main point of contact for our clients, external and internal.
- Communicate clear and accurate information to clients and the supply chain.
- Proactively manage fleet-related incidents within service level agreements.
- Handle incoming calls and email correspondence promptly and professionally.
- Manage routine servicing, inspections, MOT/Plate test and Road Fund Licence as part of the fleet administration team.
- Coordinate resources effectively within the team.
- Liaise with Insurance, Account Management and Sales to identify service improvements.
- Record all activities in the fleet management software accurately and promptly.
Skills
Tools
Job description
We have an exciting opportunity for a Fleet Administrator to join the team at U-Drive.
Reporting into the Fleet Manager, you will work a 40-hour week, Monday to Friday, and will be the first point of contact for our clients and supply chain. This is a busy, varied role in a fast-moving environment, and we are looking for a positive and friendly individual with genuine drive, a "can do" attitude and real pride in getting things right.
- Become the first and main point of contact for our clients, both external and internal
- Communicating clear and accurate information to both clients and the supply chain
- Proactively managing all fleet related incidents, providing assistance within individual service level agreements
- Managing incoming telephone calls and email correspondence promptly and professionally
- Managing, as part of the Fleet Administration team, routine servicing, inspections, MOT/Plate test and Road Fund Licence
- Managing effectively, as part of the Fleet Administration team, all available resources
- Liaising with the Insurance Team, Account Management Team and Sales Teams, identifying areas of improvement within the services being provided
- Recording all activities within the fleet management software accurately and without delay
This is a permanent, full-time position working 40 hours per week, Monday to Friday. The role operates on a rotating shift pattern, with working hours falling between 7:00am and 6:00pm depending on the allocated shift.
Bank Holidays will sometimes be worked on a half-day basis, and any hours worked will be given back as TOIL to be taken at a later date.
Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.
Our six company values shape how we work every day: Respect, Have Fun, Take Responsibility, Integrity, Start With The Customer, and Learn By Doing. We look for everyone to be a leader and an innovator, whatever their role or job title, and we recognise team members each month who bring those values to life.
- Accuracy and attention to detail, with the ability to record and maintain compliance-critical information correctly first time
- Excellent IT skills, including the use of MS Office, and a confident, accurate keyboard technique
- Energy and drive, with a positive, "can do" approach to the working day
- Ability to multi-task, prioritise and manage time effectively in a busy environment
- Strong administrative and communication skills, both written and verbal
- Confident in managing incoming telephone calls and email correspondence in a prompt and professional manner
- A genuine customer focus, with the determination to surpass expectations rather than simply meet them
- Problem solving skills, with a willingness to take ownership of a task through to resolution
- A quick learner, able to absorb new systems, processes and product knowledge at pace
- Self-motivated and organised, with the ability to work on own initiative
- An eye for improvement, identifying where a process is not working and raising it with the Fleet Manager
- Honesty and openness, including the confidence to flag an error or a problem early
- A supportive team player who listens, respects different perspectives and puts the team first
- Previous experience within vehicle rental, fleet administration or a comparable transport environment
- Working knowledge of fleet compliance requirements, including MOT, plate test and Road Fund Licence
- Experience of working to defined service level agreements
- Experience of using a fleet or rental management system
- 30 days annual leave (inclusive of bank holidays) increasing with length of service
- Employee discount on U-Drive rental, including discount for friends and family
- Employee Assistance Programme in partnership with Health Assured
- Company sponsored training and development opportunities
- Access to Employee Discount Programme offering savings on over 3,000 retailers
- Free eye test and £75 towards glasses
- Smart tech
- Competitive pension
- Opportunity to buy more annual leave where available
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