Fleet Administration Specialist | Client & Operations Support

U-Drive Vehicle Hire; United Kingdom; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave

Employee discount on rental

Employee Assistance Programme

Training & development opportunities

Access to Employee Discount Programme

Eye test & glasses allowance

Competitive pension

Option to buy more annual leave

Job summary

U-Drive Vehicle Hire is seeking a Fleet Administrator to join our team. You will be the primary contact for clients and our supply chain, handling calls and emails, and coordinating fleet servicing, MOTs, and compliance tasks.

The role involves coordinating with Insurance, Account Management and Sales teams to identify improvements, recording activities in our fleet software, and supporting a busy operations environment in a 40-hour week on a rotating shift.

Qualifications

• Accuracy and attention to detail; record and maintain information correctly first time.
• Excellent IT skills, including MS Office.
• Energy and drive with a positive, can-do approach.
• Ability to multi-task, prioritise and manage time in a busy environment.
• Strong administrative and communication skills, both written and verbal.
• Confident in managing incoming telephone calls and email correspondence promptly and professionally.
• Genuine customer focus with drive to exceed expectations.
• Problem solving with ownership from task to resolution.
• Fast learner, absorb new systems/processes quickly.
• Self-motivated and organised; work on own initiative.
• Identify process improvements and raise with Fleet Manager.
• Honesty and openness; flag errors early.
• Supportive team player who respects others.

Responsibilities

• Become the first and main point of contact for our clients, external and internal.
• Communicate clear and accurate information to clients and the supply chain.
• Proactively manage fleet-related incidents within service level agreements.
• Handle incoming calls and email correspondence promptly and professionally.
• Manage routine servicing, inspections, MOT/Plate test and Road Fund Licence as part of the fleet administration team.
• Coordinate resources effectively within the team.
• Liaise with Insurance, Account Management and Sales to identify service improvements.
• Record all activities in the fleet management software accurately and promptly.

Skills

Attention to detail

IT skills (MS Office)

Energy & drive

Multi-tasking

Administrative & communication

Phone & email management

Customer focus

Problem solving

Fast learner

Self-motivation

Team player

Process improvement

Tools

MS Office

Fleet management system

Job description

U-Drive Vehicle Hire is seeking a Fleet Administrator to join our team. You will be the primary contact for clients and our supply chain, handling calls and emails, and coordinating fleet servicing, MOTs, and compliance tasks.

The role involves coordinating with Insurance, Account Management and Sales teams to identify improvements, recording activities in our fleet software, and supporting a busy operations environment in a 40-hour week on a rotating shift.