Rental Supervisor

U-Drive Vehicle Hire; Southampton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Discounts at 3,000+ stores

Free eye tests

On-site parking

Competitive pension

Employee discount

Job summary

U-Drive Vehicle Hire in Southampton is seeking a Rental Supervisor to lead a busy team and ensure high standards of customer service. You will supervise vehicle preparation, handovers, and delivery logistics within a 45-hour rota that includes weekends.

The role focuses on efficient booking processing, invoicing, and maintaining safety and branch standards, with opportunities to develop operational skills in a growing UK fleet business.

Qualifications

• Full UK driving licence is required.
• Experience supervising a team.
• Strong customer service skills.
• Comfortable with office systems.
• Eligible to work in the UK.
• Available to work weekends and bank holidays.

Responsibilities

• Supervise and assist in preparing and delivering vehicles.
• Enter booking details and process sales orders, invoices.
• Promote the Company at every opportunity.
• Provide support for office activities and filing.
• Check vehicle condition for damage and safety.
• Deliver and collect vehicles as required.
• Administer Rental Hire Contracts.
• Supervise drivers to ensure high standards.

Skills

Team supervision

Customer service

Organisational skills

Problem solving

Tools

Booking systems

Job description

U-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Southampton. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

About The Role

You’ll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivery vehicles, as well as collecting and assessing damage.

Role Responsibilities

• Answer incoming telephone enquiries promptly
• Enter booking details onto the system and process sales order agreements, including preparing invoices
• Promote the Company at every opportunity
• To provide full support for all office activities and filing management system
• Check vehicle at end of hire for damage, using appropriate system, as and when required
• Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintained
• Report fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when required
• Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspections
• Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required
• Administering Rental Hire Contracts
• Supervising a team of drivers and insuring they maintain a quality of work compliant with Company standards
• Utilising internal systems for creating and processing vehicle bookings
• Any other duties as required

Requirements

About You

• Full clean UK driving license
• Prior team supervision or leadership experience
• Confidence using general office systems
• Experience handling customer complaints or difficult service situations
• Eligible to work in the UK
• Available to work every other Saturday morning, Sunday park-up for an hour, and bank holiday hours of 8-11
• Prior vehicle rental, automotive, or fleet operations background, or experience in a broader customer-facing operations environment, is a plus
• Experience with vehicle inspections, damage checks, and rental handovers and returns is a plus
• Experience with booking, rental, and invoicing systems is a plus

Benefits

About Us

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• On-site parking where available
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program