Fleet Administrator

Zenith Vehicles; Altrincham; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Salary £28,752

24 days holiday

Birthday off!

Pension (6.25%)

Life Cover

On-site GP (self & family)

Job summary

Zenith Vehicles, a leading UK fleet management provider, seeks a Fleet Administrator in our Altrincham office near Manchester. You will track and progress vehicle defects and repairs, liaise with suppliers, and keep customers informed while maintaining service standards.

Ideal candidates have strong communication, admin experience, and proficiency in MS Office. The role offers a competitive package, excellent benefits, and a collaborative team environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and telephone handling experience.
• Good organisational and time management skills.
• Proficient in MS Office (Outlook, Excel, Word).
• GCSEs English and Maths obtained.

Responsibilities

• Monitor and progress vehicle repair and maintenance jobs across the supplier network.
• Liaise with customers and suppliers to obtain updates and manage delays.
• Maintain accurate records and notes on internal systems.
• Update customers on repair status and expected completion times.
• Handle inbound enquiries via telephone and email.
• Escalate issues and source alternatives when delays impact service.
• Collaborate with Fleet Operations to deliver high levels of service.
• Assist with breakdown and emergency repair case management.

Skills

Communication

Customer service

Organisation

MS Office (Outlook, Excel, Word)

Time management

Telephone handling

Administrative experience

Education

GCSE English & Maths

Tools

SQL

Job description

As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years.

Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs, HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers' fleets available, cost efficient and compliant 24/7/365.

This is a fantastic opportunity in our Altrincham office near Manchester, for someone who enjoys working in a fast-paced environment, solving problems, and providing excellent customer service. You'll play a key role in managing vehicle repairs, liaising with suppliers, and ensuring vehicle downtime is kept to a minimum for our customers.

What You'll Be Doing

As a Fleet Administrator, you'll be responsible for tracking and progressing vehicle defects and repairs across our nationwide supplier network. You'll work closely with customers, suppliers, and internal teams to ensure repairs are completed efficiently and service levels are maintained.

Key Responsibilities Include

• Monitoring and progressing vehicle repair and maintenance jobs.
• Liaising with suppliers to obtain repair updates and challenge delays where necessary.
• Ensuring accurate records and job notes are maintained on internal systems.
• Updating customers on the status of repairs and expected completion times.
• Supporting inbound customer and supplier enquiries via telephone and email.
• Escalating issues and sourcing alternative solutions when delays impact service delivery.
• Working collaboratively with colleagues across Fleet Operations to deliver exceptional customer service.
• Assisting with the management of breakdown and emergency repair cases when required.

What We're Looking For

We're keen to hear from candidates who have excellent communication skills and a strong administrative background, ideally gained within a fleet, logistics, automotive, or customer service environment.

Essential Skills & Experience

• Excellent verbal and written communication skills.
• Strong customer service and telephone handling experience.
• Good organisational and time management skills.
• Strong Microsoft Office skills, including Outlook, Excel and Word.
• GCSEs (or equivalent) in English and Maths.
• Experience working in a similar administrative or customer-focused role.
• Ability to prioritise workload in a busy, fast-paced environment.

Desirable

• Experience within the fleet, transport, automotive, HGV or LCV sectors.
• Experience using database systems such as SQL or similar platforms.

About You

You’ll be:

• Professional and customer-focused.
• Reliable and highly organised.
• A confident communicator.
• Comfortable working under pressure.
• A collaborative team player with a positive attitude.
• Detail-oriented and committed to delivering a high standard of service.

Why Join Zenith?

At Zenith, people are at the heart of everything we do. We offer a supportive and collaborative working environment where your contribution is valued and your development is encouraged. You'll be joining a market-leading organisation with a strong reputation for delivering outstanding fleet management services.

The good stuff…benefits!

• Salary £28,752
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Life Cover
• Access to our own Zenith GP – on site and virtual for self and immediate family
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Equality, Diversity & Inclusion networks
• Perks at Work – save money on everyday essentials with access to shopping discounts

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.