Mobile Service Technician Supervisor

Zenith Vehicles; Coventry; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

20 days annual leave

Birthday day off

Pension contribution

Death in service

Critical illness cover

Salary sacrifice car scheme

Employee Assistance Programme

Maternity/Paternity leave

Tech scheme

Retail discounts

Referral bonuses £1000

Job summary

Zenith Vehicles in Coventry is seeking an experienced Mobile HGV Technician ON-SITE SUPERVISOR to oversee maintenance operations and supervise technicians and contractors. The role focuses on safe, efficient vehicle and trailer maintenance aligned with operational requirements.

The successful candidate will manage defects via the Zenith Portal, coordinate workloads, generate daily and weekly reporting, and support the Repair Manager with escalation of issues while maintaining excellent customer

Qualifications

• Experience supervising workshop or fleet maintenance teams.
• Knowledge of maintenance systems and defect reporting platforms.
• Strong communication with technicians, contractors and stakeholders.

Responsibilities

• Coordinate daily workloads across Zenith Technicians and third-party contractors.
• Assign and close defect repair jobs via the Zenith Portal.
• Maintain records and provide updates to customers and operations teams.
• Liaise with Flow Room on loading bay issues and operational priorities.
• Support Repair Manager with updates on damaged trailers and urgent issues.
• Arrange weekend technician coverage when needed.

Skills

Supervisory experience

Fleet maintenance knowledge

Defect reporting

Communication skills

Organizational planning

Microsoft Office

Tools

Maintenance systems

Job description

Mobile HGV Technician ON-SITE SUPERVISOR - Coventry

Salary starting from: £49,140 (increases with additional skillsets and overtime)

Mobile HGV Technician ON-SITE SUPERVISOR - Coventry

Salary starting from: £49,140 (increases with additional skillsets and overtime)

Are you a Qualified Trailer Technician or HGV Technician looking for the next step in your career? Then we might just have the role for you!

We are recruiting for a supervisor who will be responsible for overseeing technical support, operational leadership, and administrative oversight to ensure vehicle and trailer maintenance activities are completed safely, efficiently, and in line with operational requirements.

What will you do?

• Coordinate and distribute daily workloads across Zenith Technicians and approved third-party contractors to maximise productivity and service delivery.
• Assign maintenance defects through the Zenith Portal to appropriate technicians and contractors, ensuring timely completion of all work.
• Review and close completed defect repair jobs within the Zenith Portal, ensuring accurate records are maintained.
• Maintain regular communication with our customers supervisors, providing updates on maintenance activities, repair progress, and operational priorities.
• Liaise with the Flow Room regarding loading bay breakdowns, ensuring prompt response and resolution.
• Support the Repair Manager by providing timely updates on damaged trailers and escalating significant issues as required.
• Assist in securing technician coverage for weekend working when operational demands require additional support.

Fleet Maintenance & Compliance

• Coordinate trailer servicing schedules by communicating trailer allocations and technician assignments to the wider Zenith team and confirming completion of services.
• Produce and distribute daily Vehicle Off Road (VOR) reports to support fleet availability and operational planning.
• Prepare weekly MOT status reports, ensuring a minimum of ten trailers are presented for MOT testing each Tuesday on site.
• Support fleet administration activities, including assisting with white fleet updates and maintenance records.
• Source, maintain, and print trailer documentation, including deck certificates and other compliance-related records.
• Request the creation of new defect and servicing jobs through the RMF Administration Team where required.

Technical Support

• Provide technical guidance and troubleshooting support to technicians and operational stakeholders where appropriate.
• Act as a point of contact for maintenance-related enquiries and support effective problem resolution.

Quality, Compliance & Continuous Improvement

• Ensure technicians collect, complete, and sign all defect documentation, including PMT1 forms, in accordance with company procedures.
• Conduct weekly audits of the Zenith operational area to ensure compliance with safety, quality, and housekeeping standards.
• Manage waste disposal arrangements and ensure compliance with environmental and site regulations.
• Coordinate the assignment and closure of Sunday defect work, ensuring all outstanding defects are processed before Monday morning operational requirements.

Productivity & Performance

• Maintain approximately 25-30% hands-on productivity alongside supervisory responsibilities to support operational effectiveness.
• Monitor workflow, resource utilisation, and job completion rates to ensure maintenance targets and service level expectations are achieved.
• Promote high standards of performance, accountability, and teamwork across technicians and third-party contractors.

Key Skills & Experience that are essential for this role -

• Previous experience in a workshop, fleet maintenance, transport, or engineering supervisory role.
• Strong organisational and workload planning skills.
• Experience managing maintenance systems and defect reporting platforms.
• Excellent communication and stakeholder management skills.
• Excellent understanding of vehicle and trailer maintenance processes.
• Ability to prioritise work effectively in a fast-paced operational environment.
• Competent in Microsoft Office and maintenance management systems.

Personal Attributes

• Strong leadership and team coordination abilities.
• Proactive and solutions-focused approach.
• High attention to detail and commitment to compliance.
• Ability to work under pressure and meet operational deadlines.
• Strong customer service and relationship management skills.
• Flexible approach to support operational requirements outside normal working hours when necessary.

What's in it for you?

• Salary starting at £18.90 per hour (increases with IRTEC & Double Deck certification)
• 20 days annual leave (increases with length of service)
• Your birthday off!
• Buy up to 5 days additional leave
• Referral bonuses - you can bag £1000 every time you refer (and we appoint) someone you know!
• 4% employer pension contribution
• Death in service (lump sum payment 4x salary)
• Critical illness cover
• Salary sacrifice car scheme
• Employee Assistance programme (EAP) - A 24 hour helpline to support you through any of life's issues or problems.
• Enhanced Maternity/Paternity leave
• Tech scheme
• Retail discounts

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.