Flagship Store Leader, London

Pop Mart; Greater London; Presencial; GBP 32.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly appreciation gifts featuring最新

Structured bonus scheme linked to team

Employee Assistance Programme (EAP)

Aon benefits platform access

Training and development programmes

Regular team events

40‑Hour Workweek, 7‑Hour Shifts +1h Pa

Descripción de la vacante

POP MART is hiring a Flagship Deputy Store Manager in London to lead a multi‑level flagship with a large team, driving sales, customer experience and brand standards. You will spend initial weeks in training at existing stores (Charing Cross or Oxford Street) to learn systems, standards and culture before taking the flagship lead from day one.

The role requires a seasoned retail leader with a proven track record managing large teams, strong commercial acumen and a passion for pop culture.

Formación

• At least 5+ years of proven experience managing large retail teams in high-traffic venues.
• Strong leadership, coaching and communication skills with shop-floor presence.
• Commercial mindset with focus on targets, operational excellence and customer experience.

Responsabilidades

• Lead and motivate a 50+ team, deputising for the Store Manager as required.
• Deliver exceptional customer service and resolve customer issues promptly.
• Drive sales growth while maintaining high operational standards and KPIs.
• Oversee store operations, workforce planning, inventory and visual presentation.
• Recruit, onboard, coach and develop team members for performance and retention.
• Execute seasonal launches, brand activations and flagship promotions.
• Collaborate with other departments to align priorities with business goals.
• Ensure health & safety, loss prevention and procedural compliance.
• Manage day-to-day issues such as scheduling, till discrepancies and incident reports.

Conocimientos

Leadership

Retail management

Customer service

Team development

Scheduling

Visual merchandising

Communication

Health & safety

Store operations

Herramientas

CEGID POS

Descripción del empleo

POP MART is hiring a Flagship Deputy Store Manager in London to lead a multi‑level flagship with a large team, driving sales, customer experience and brand standards. You will spend initial weeks in training at existing stores (Charing Cross or Oxford Street) to learn systems, standards and culture before taking the flagship lead from day one.

The role requires a seasoned retail leader with a proven track record managing large teams, strong commercial acumen and a passion for pop culture.