Senior or Client Advisor LRTW [FENDI London Selfridges]

Fendi; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

FENDI London Selfridges is seeking a Senior or Client Advisor to deliver a luxurious client experience. You will upsell across product categories, manage CRM campaigns, and maintain strong client relationships to drive store performance.

The role requires at least 5 years in retail fashion with luxury experience, excellent communication skills, and fluency in English. You will contribute to stock management, visual merchandising, and high standards of customer service.

Qualifications

• Minimum 5 years’ experience in Retail Fashion with at least 2 in Luxury Sale.
• Ladies RTW category experience is essential; strong styling skills are a plus.
• Bachelor’s Degree or equivalent is preferred.
• Strong selling and communication skills; excellent relationship skills.
• Fluent English; knowledge of other languages is a plus.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations and nurture FENDI customer base using CRM tools and campaigns.
• Implement CRM campaigns and set up One On One appointments.
• Manage customer service quality with a professional, personal touch.
• Operate the Sales Management system for stock, payments, and customer data.
• Maintain inventory accuracy and assist during stock takes.
• Maintain visual merchandising and a safe, clean store environment.

Skills

Luxury sales

Cross-selling

Customer relationship

Communication

Multitasking

Education

Bachelor’s degree or equivalent

Tools

Retail management system

Job description

Senior or Client Advisor LRTW [FENDI London Selfridges]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale; Ladies RTW category experience is essential and strong styling skills are an advantage;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of other languages is a plus.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.