Flagship Luxury Client Advisor & CRM Specialist

Burberry; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Burberry is seeking a Client Advisor at its Regent Street flagship to deliver exceptional luxury experiences and build lasting client relationships. You will use CRM to deepen engagement, grow your client book and create personalised experiences that extend beyond the store visit.

As a brand ambassador, you will bring the Burberry story to life in a fast-paced flagship environment. The role focuses on high standards of service, craftsmanship and commercial performance, with opportunities to

Qualifications

• Experience delivering exceptional client service in luxury or premium retail environments.
• Strong relationship-building skills to develop trust and long-term client loyalty.
• Confident use of CRM tools and client data to drive engagement and commercial performance.
• Passion for styling and creating personalised experiences that resonate with clients.
• Excellent communication in a fast-paced flagship environment.

Responsibilities

• Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint.
• Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication.
• Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships.
• Proactively grow client book through appointments, virtual interactions, client events and strategic clienteling initiatives.
• Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence.

Skills

Luxury retail

CRM usage

Clienteling

Relationship building

Communication

Tools

CRM software

Job description

Burberry is seeking a Client Advisor at its Regent Street flagship to deliver exceptional luxury experiences and build lasting client relationships. You will use CRM to deepen engagement, grow your client book and create personalised experiences that extend beyond the store visit.

As a brand ambassador, you will bring the Burberry story to life in a fast-paced flagship environment. The role focuses on high standards of service, craftsmanship and commercial performance, with opportunities to