Luxury Client Advisor: Personal Styling & CRM Growth

Burberry; City of Westminster; On-site; GBP 24,000 - 28,000; Full time

Job summary

Burberry in the United Kingdom is seeking a Client Advisor for our Regent Street flagship store to deliver exceptional luxury service and build lasting client relationships. You will leverage expert styling, commercial awareness and CRM to deepen engagement and extend experiences beyond the store visit.

As a brand ambassador, you will contribute to the energy and excellence of a fast-paced flagship environment while maintaining Burberry's standards of service and craftsmanship.

Qualifications

• Experience delivering exceptional client service within luxury retail or premium environments.
• Ability to build trust and long-term client loyalty through personalised service.
• Confident with CRM data to drive engagement and commercial performance.

Responsibilities

• Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint.
• Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication.
• Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships.
• Proactively grow client book through appointments, virtual interactions, client events and strategic clienteling initiatives.
• Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence.

Skills

Client service

CRM proficiency

Relationship building

Fashion styling

Communication skills

Self-motivated

Tools

CRM system

Job description

Burberry in the United Kingdom is seeking a Client Advisor for our Regent Street flagship store to deliver exceptional luxury service and build lasting client relationships. You will leverage expert styling, commercial awareness and CRM to deepen engagement and extend experiences beyond the store visit.

As a brand ambassador, you will contribute to the energy and excellence of a fast-paced flagship environment while maintaining Burberry's standards of service and craftsmanship.