Client Advisor - Burberry House London

Burberry; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Burberry is seeking a Client Advisor at its Regent Street flagship to deliver exceptional luxury experiences and build lasting client relationships. You will use CRM to deepen engagement, grow your client book and create personalised experiences that extend beyond the store visit.

As a brand ambassador, you will bring the Burberry story to life in a fast-paced flagship environment. The role focuses on high standards of service, craftsmanship and commercial performance, with opportunities to

Qualifications

• Experience delivering exceptional client service in luxury or premium retail environments.
• Strong relationship-building skills to develop trust and long-term client loyalty.
• Confident use of CRM tools and client data to drive engagement and commercial performance.
• Passion for styling and creating personalised experiences that resonate with clients.
• Excellent communication in a fast-paced flagship environment.

Responsibilities

• Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint.
• Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication.
• Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships.
• Proactively grow client book through appointments, virtual interactions, client events and strategic clienteling initiatives.
• Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence.

Skills

Luxury retail

CRM usage

Clienteling

Relationship building

Communication

Tools

CRM software

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Client Advisor to join our Regent Street flagship store, one of Burberry's most dynamic and internationally recognised retail environments. In this role, you will deliver exceptional luxury experiences while building meaningful and lasting client relationships that drive long-term business success. Combining expert styling, commercial awareness and a proactive approach to clienteling, you will use CRM to deepen engagement, enhance loyalty and create personalised experiences that extend beyond the store visit. As a brand ambassador, you will bring the Burberry story to life while contributing to the energy and excellence of a fast-paced flagship environment.

RESPONSIBILITIES

• Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint.
• Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication.
• Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships.
• Proactively grow client book through appointments, virtual interactions, client events and strategic clienteling initiatives.
• Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence.

PERSONAL PROFILE

• Experience delivering exceptional client service within luxury retail, premium retail, hospitality or a customer-focused environment.
• Strong relationship-building skills with the ability to develop trust and long-term client loyalty.
• Confidence using CRM tools and client data to drive engagement and commercial performance.
• Passion for styling, fashion and creating personalised experiences that resonate with clients.
• Excellent communication skills and the ability to thrive in a fast-paced flagship environment.
• Self-motivated, organised and proactive in building opportunities beyond immediate customer traffic.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.