Flagship Hotel GM — Growth, Events & Guest Experience

Provenance Collection; Harrogate; On-site; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Company events

Company pension

Discounted or free food

Financial planning services

Life insurance

Private medical insurance

Sick pay

Job summary

Provenance Collection is seeking an ambitious General Manager for The West Park Hotel, Harrogate, to lead our largest site. You will oversee accommodation, food, drink and events, building a culture of high performance and outstanding service.

As a hands-on leader, you will develop your team, grow bookings for weddings, private dining and corporate events, and work with leadership to deliver profitable experiences while maintaining standards and community relations.

Qualifications

• Proven GM with premium restaurant, bar and hotel experience.
• Commercially confident with guest-focused leadership.
• Experience developing private dining, events and hospitality sales.
• Strong communication, organisation and attention to detail.
• Ability to recruit, coach and retain a high-performing team.

Responsibilities

• Lead, motivate and develop a high-performing team.
• Own sales, profitability, service standards and guest satisfaction across the hotel.
• Grow revenue across accommodation, food, drink and events, supported by the group’s rooms revenue and marketing teams.
• Maximise bookings across multiple event spaces through proactive sales, strong relationships and compelling packages.
• Create and deliver a commercially focused calendar of events and experiences.
• Develop the courtyard and terrace through thoughtful seasonal activity and consistently high service.
• Manage budgets, labour, stock and operating costs while protecting the guest experience.
• Maintain excellent standards of cleanliness, presentation, safety and compliance.
• Build relationships with local businesses, regular guests and the wider Harrogate community.
• Work closely with the Provenance leadership team and champion our values of Passion, Authenticity and Expertise.

Skills

Sales growth

Team leadership

Guest service

Budget management

Communication

Events sales

Job description

Provenance Collection is seeking an ambitious General Manager for The West Park Hotel, Harrogate, to lead our largest site. You will oversee accommodation, food, drink and events, building a culture of high performance and outstanding service.

As a hands-on leader, you will develop your team, grow bookings for weddings, private dining and corporate events, and work with leadership to deliver profitable experiences while maintaining standards and community relations.