Senior General Manager

Provenance Collection; Harrogate; On-site; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Company events

Company pension

Discounted or free food

Financial planning services

Life insurance

Private medical insurance

Sick pay

Job summary

Provenance Collection is seeking an ambitious General Manager for The West Park Hotel, Harrogate, to lead our largest site. You will oversee accommodation, food, drink and events, building a culture of high performance and outstanding service.

As a hands-on leader, you will develop your team, grow bookings for weddings, private dining and corporate events, and work with leadership to deliver profitable experiences while maintaining standards and community relations.

Qualifications

• Proven GM with premium restaurant, bar and hotel experience.
• Commercially confident with guest-focused leadership.
• Experience developing private dining, events and hospitality sales.
• Strong communication, organisation and attention to detail.
• Ability to recruit, coach and retain a high-performing team.

Responsibilities

• Lead, motivate and develop a high-performing team.
• Own sales, profitability, service standards and guest satisfaction across the hotel.
• Grow revenue across accommodation, food, drink and events, supported by the group’s rooms revenue and marketing teams.
• Maximise bookings across multiple event spaces through proactive sales, strong relationships and compelling packages.
• Create and deliver a commercially focused calendar of events and experiences.
• Develop the courtyard and terrace through thoughtful seasonal activity and consistently high service.
• Manage budgets, labour, stock and operating costs while protecting the guest experience.
• Maintain excellent standards of cleanliness, presentation, safety and compliance.
• Build relationships with local businesses, regular guests and the wider Harrogate community.
• Work closely with the Provenance leadership team and champion our values of Passion, Authenticity and Expertise.

Skills

Sales growth

Team leadership

Guest service

Budget management

Communication

Events sales

Job description

Provenance Collection is a hospitality group that celebrates the origin and character of its food, drink, buildings, and local communities across its inns, hotels, and restaurants. The portfolio includes six venues across North Yorkshire. I

West Park General Manager

Earn up to £70,000 per year, including a £52,000 salary, up to £6,000 in tip jar earnings and a £12,000 annual performance bonus.

About The West Park

The West Park Hotel is the flagship venue of the Provenance Collection and one of Harrogate’s leading hospitality destinations.

Overlooking the Stray in the heart of town, West Park is a boutique design hotel, cocktail bar and upscale restaurant with three event spaces and a large covered outdoor courtyard.

We are known for exceptional food and drink, attention to detail and genuine hospitality.

The Role

We are seeking an ambitious, enthusiastic and commercially minded General Manager to lead our largest site and shape its next chapter.

You will oversee a multifaceted operation, growing revenue across accommodation, food, drink and events while building a culture of high performance and outstanding service. As a visible, hands‑on leader, you will develop your team, build guest relationships, maintain standards and ensure the hotel thrives year‑round.

You will also create memorable, well‑run and profitable experiences, including private celebrations, corporate events and seasonal entertainment.

Key Responsibilities

• Lead, motivate and develop a high-performing team.
• Own sales, profitability, service standards and guest satisfaction across the hotel.
• Grow revenue across accommodation, food, drink and events, supported by the group’s rooms revenue and marketing teams.
• Maximise bookings across multiple event spaces through proactive sales, strong relationships and compelling packages.
• Create and deliver a commercially focused calendar of events and experiences.
• Develop the courtyard and terrace through thoughtful seasonal activity and consistently high service.
• Manage budgets, labour, stock and operating costs while protecting the guest experience.
• Maintain excellent standards of cleanliness, presentation, safety and compliance.
• Build relationships with local businesses, regular guests and the wider Harrogate community.
• Work closely with the Provenance leadership team and champion our values of Passion, Authenticity and Expertise.

About You

You will be an experienced General Manager and hospitality leader with a proven track record in a premium restaurant, bar and hotel operation.

You will be commercially confident, guest-focused and comfortable leading from the front. You will also have:

• A strong record of growing sales and improving profitability.
• Excellent communication, organisation and attention to detail.
• Experience developing private dining, events and hospitality sales.
• Knowledge of accommodation, food, drink and events operations.
• Genuine enthusiasm for food, drink and hospitality.
• The confidence to make decisions, address challenges fairly and take ownership of results.
• The ability to recruit, coach and retain a high-performing team.
• Commercial creativity and the discipline to deliver measurable results.
• A hands‑on approach and visible presence during key trading periods.

What We Offer

• A total package of up to £70,000 per year, including a £52,000 salary, up to £6,000 in tip jar earnings and a £12,000 annual bonus.
• A half-yearly bonus linked to revenue growth, profitability, guest satisfaction, team engagement and operational standards.
• An Enhanced Employee Assistance Programme.
• Private Medical Insurance through WPA.
• Autonomy to shape the hotel’s offer and performance, with support from our senior leadership team.
• A 50% discount on food and drink for you, your family and friends across Provenance Collection venues.
• Leadership development, mentoring and career progression within Provenance Collection.
• The opportunity to lead our flagship property and make a lasting impact.

Pay: Up to £70,000.00 per year

• Company events
• Company pension
• Discounted or free food
• Financial planning services
• Life insurance
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Harrogate HG1 1BJ: reliably commute or plan to relocate before starting work (required)