Hospitality General Manager - Lead Team & Guest Experience

The Harrogate Inn; Harrogate; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Extra birthday holiday

Leadership development program

Paid breaks

50% food discount

£1 stays Jan–Mar

1/3 off rooms

£50 same day bookings

15% off for family

Employee assistance program

Give-inn back

Best Pub Employer award

Zusammenfassung

The Inn Collection Group is seeking a General Manager for The Harrogate Inn, a pub-with-rooms property set in Harrogate. You will lead a high-performing team, drive guest satisfaction, manage budgets, and ensure excellent service while delivering strong commercial results.

You'll oversee operations day-to-day, work closely with the Operations Manager, and embody our values of warmth and accountability. The role requires calm leadership under pressure, strategic planning, and a passion for

Qualifikationen

• Experience in hospitality leadership and guest service.
• Strong financial acumen with budgeting and cost control.
• Ability to lead and develop senior teams in a fast-paced environment.

Aufgaben

• Lead the pub/inn operations to deliver exceptional guest experiences and commercial performance.
• Manage planning, budgeting, and costs; oversee P&L and labour planning.
• Develop and mentor the senior team including head chef and head housekeeper.

Jobbeschreibung

The Inn Collection Group is seeking a General Manager for The Harrogate Inn, a pub-with-rooms property set in Harrogate. You will lead a high-performing team, drive guest satisfaction, manage budgets, and ensure excellent service while delivering strong commercial results.

You'll oversee operations day-to-day, work closely with the Operations Manager, and embody our values of warmth and accountability. The role requires calm leadership under pressure, strategic planning, and a passion for