Fixed-Term Refuge Key Worker: Domestic Abuse Support

Torus Group; St Helens; On-site; GBP 23,000 - 32,000; Full time

Job summary

Torus Group in St Helens is seeking a compassionate Refuge Key Worker to join our Supported Housing team. You will manage a caseload of clients in refuge accommodation, complete needs and risk assessments, and develop personalised support plans to help individuals achieve safe, independent living.

The role operates on a three-week rolling rota including weekends, requires safeguarding knowledge, crisis management, and the ability to collaborate with partner agencies.

Qualifications

• GCSE Grade 3 or above (or equivalent qualification, training or relevant experience).
• CIH Level 3 qualification or willingness to work towards obtaining it.
• Experience supporting individuals affected by domestic abuse and/or those with complex needs.

Responsibilities

• Complete needs and risk assessments, support reviews, and deliver outcome-focused support that promotes independence.
• Develop, plan and deliver one-to-one support sessions within the Refuge, customers' homes, or within the community.
• Support customers to access external services and resources that meet their individual needs.
• Assist clients with resettlement into the community, including completing home visits and liaising with partner agencies.
• Manage a caseload of clients, developing SMART support plans and reviewing progress against agreed outcomes.
• Act as an advocate for clients, working collaboratively with professionals and external organisations to achieve positive outcomes.
• Provide assistance, information and support through the 24-hour helpline and complete emergency admissions when required.
• Maintain accurate case records, contact sheets, safeguarding logs and support documentation.
• Facilitate Domestic Abuse Awareness training and tenant engagement activities.
• Attend and contribute to multi-agency meetings, including Family Action Meetings, Core Groups and Case Conferences.
• Ensure safeguarding concerns relating to vulnerable adults and children are identified, reported and managed appropriately.
• Promote a safe environment for customers, ensuring health and safety procedures are followed and understood.
• Contribute to effective service delivery by sharing information, supporting colleagues and maintaining timely handovers.
• Keep up to date with relevant legislation, policies and organisational changes to provide accurate advice and guidance to customers.

Skills

Compassionate

Crisis management

Safeguarding

Excellent communication

Caseload management

Relationship building

Education

GCSE 3+ (or equivalent)

CIH Level 3

Experience in domestic abuse support

Job description

Torus Group in St Helens is seeking a compassionate Refuge Key Worker to join our Supported Housing team. You will manage a caseload of clients in refuge accommodation, complete needs and risk assessments, and develop personalised support plans to help individuals achieve safe, independent living.

The role operates on a three-week rolling rota including weekends, requires safeguarding knowledge, crisis management, and the ability to collaborate with partner agencies.