Fixed Penalty Unit Support Services Administrator

Northumbria Police; Newcastle upon Tyne; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

26 days leave

Pension scheme

Flexi time

Flexible working

Car lease scheme

Job summary

Northumbria Police is seeking a proactive Fixed Penalty Unit (FPU) Support Services Administrator in Bedlington. You will handle administrative and casework duties, processing fixed penalty notices and collision records, and provide guidance to the public while working with partner agencies to improve service delivery.

The role requires attention to detail, ability to manage priorities, and adherence to force procedures and legislation.

Qualifications

• Experience in a multi-disciplinary team environment.
• Able to manage competing priorities and meet deadlines.
• Strong analytical and problem-solving skills; attention to detail.

Responsibilities

• Input, update and retrieve information across force systems to support case progression.
• Maintain and update case files; ensure actions and deadlines are met.
• Provide guidance on Fixed Penalty Notices and collision-related enquiries to the public.

Skills

Teamwork

GCSE

Priorities

Analytical

Communication

Education

GCSE or equivalent

Job description

Salary: Band 4, £27,204 - £27,513 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Bedlington Police Station

Hours/Contract: 37 Hours, Permanent

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Criminal Justice Department as a Fixed Penalty Unit (FPU) Support Services Administrator.

Are you ready to make a meaningful impact within our team? We are looking for a proactive individual to handle a variety of administrative and casework duties, ensuring our services run smoothly and efficiently. In this role, you will support the management and processing of fixed penalty notices and collision records across the force. Additionally, you will provide valuable advice, support, and information to the public, working closely with partner agencies and stakeholders to enhance our service delivery. This role requires a high level of attention to detail, the ability to manage competing priorities and a commitment to ensuring information is processed accurately and in accordance with force procedures and legislative requirements.

If you thrive in a dynamic environment and are passionate about contributing to public safety, we want to hear from you!

What you’ll do

• Process and maintain records by inputting, updating and retrieving information across force systems to support the accurate flow of information and case progression.
• Manage and update case files, ensuring information is recorded accurately, actions are completed and deadlines are met.
• Provide professional advice and support to members of the public regarding Fixed Penalty Notices and collision‑related enquiries, handling sensitive or challenging situations effectively.
• Support officers and staff by providing guidance on legislation, offences and procedural requirements, ensuring compliance with relevant criteria and time limits.
• Maintain accurate section records and performance data using both electronic and paper‑based systems to support operational effectiveness and reporting requirements.

What you’ll bring

• Experience of working within a multi-disciplinary team environment, collaborating across a range of functions to achieve shared objectives.
• Educated to GCSE standard (or equivalent) or able to demonstrate relevant experience in a similar role.
• Proven ability to work in a fast-paced, complex environment, managing competing priorities while meeting deadlines, performance targets and quality standards.
• Strong analytical and problem‑solving skills, with the ability to work accurately, use initiative and respond effectively to complex customer enquiries.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with the public, colleagues and partner agencies, and present evidence effectively in court when required.

We know it's important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Contact

Interested to learn more? For further information about the role please contact Jacki Burdis, FPU Manager by email at [e-mail], Julie Johnstone FPU Supervisor by email at [e-mail] or Danielle Vout, NSRI Camera Unit Supervisor by email at [e-mail]

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for the times you need that additional support
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

We are committed to creating a connected and agile workplace. For agile and home‑based roles, employees are expected to work from a Force site at least once a week, with two days recommended. Hiring managers can discuss arrangements at interview. This approach supports collaboration, wellbeing and strong working relationships.

We are proud members of the Business Disability Forum and a Disability Confident Leader. We are committed to offering an interview to disabled applicants who meet the essential criteria for the role. Where application volumes are exceptionally high, we may prioritise those who most closely meet the criteria, applying the same fair approach to all candidates.

If you have a disability, we can make reasonable adjustments to support you throughout the recruitment process. Please contact [e-mail] as early as possible so we can discuss your requirements.

Use of AI in Applications: AI tools may be used to support your application; however, all information provided must be an accurate reflection of your own skills, experience and qualifications. We encourage genuine responses that demonstrate your suitability for the role.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.