Fixed Penalty Unit Casework Administrator

Northumbria Police; Newcastle upon Tyne; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

26 days leave

Pension scheme

Flexi time

Flexible working

Car lease scheme

Job summary

Northumbria Police is seeking a proactive Fixed Penalty Unit (FPU) Support Services Administrator in Bedlington. You will handle administrative and casework duties, processing fixed penalty notices and collision records, and provide guidance to the public while working with partner agencies to improve service delivery.

The role requires attention to detail, ability to manage priorities, and adherence to force procedures and legislation.

Qualifications

• Experience in a multi-disciplinary team environment.
• Able to manage competing priorities and meet deadlines.
• Strong analytical and problem-solving skills; attention to detail.

Responsibilities

• Input, update and retrieve information across force systems to support case progression.
• Maintain and update case files; ensure actions and deadlines are met.
• Provide guidance on Fixed Penalty Notices and collision-related enquiries to the public.

Skills

Teamwork

GCSE

Priorities

Analytical

Communication

Education

GCSE or equivalent

Job description

Northumbria Police is seeking a proactive Fixed Penalty Unit (FPU) Support Services Administrator in Bedlington. You will handle administrative and casework duties, processing fixed penalty notices and collision records, and provide guidance to the public while working with partner agencies to improve service delivery.

The role requires attention to detail, ability to manage priorities, and adherence to force procedures and legislation.