Five-Star Front Office Leader – Assistant Manager

Southampton Harbour Hotel; Southampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career progression opportunities

Development pathways

Competitive salary

Internal promotion opportunities

Hotel stay discounts

Discount platform access

Employee assistance programme

Stylish boutique uniform

Meals included on duty

Job summary

Southampton Harbour Hotel & Spa is seeking an ambitious Assistant Front of House Manager to join our luxury five‑star team on the waterfront. You will lead the Front Office, support guest arrivals and departures, and work closely with the Front of House Manager to maintain five‑star standards.

This role suits an experienced Front Office professional ready to broaden leadership responsibilities, develop your team, handle guest feedback, and drive exceptional guest experiences across our

Qualifications

• Previous experience in a Front Office leadership role.
• Ability to lead, motivate and develop a team.
• Passion for delivering outstanding guest experiences and maintaining five‑star standards.
• Confidence in handling guest feedback and complaints, with solutions.
• Solid understanding of Front Office operations including billing and revenue posting.

Responsibilities

• Oversee the day‑to‑day operation of the reception team and Front Office.
• Lead by example to deliver exceptional guest experiences from arrival to departure.
• Support guest feedback, handle complaints and ensure professional resolution.
• Drive billing, revenue posting and operational procedures with the team.
• Develop the team and contribute to broader hotel operations as needed.

Skills

Leadership

Guest experience

Communication

Problem-solving

Team motivation

Tools

OPERA

Job description

Southampton Harbour Hotel & Spa is seeking an ambitious Assistant Front of House Manager to join our luxury five‑star team on the waterfront. You will lead the Front Office, support guest arrivals and departures, and work closely with the Front of House Manager to maintain five‑star standards.

This role suits an experienced Front Office professional ready to broaden leadership responsibilities, develop your team, handle guest feedback, and drive exceptional guest experiences across our