Five-Star Front Desk Concierge

Alexander House Hotel & Utopia Spa; Egham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Free Parking onsite

Uniform provided

Job summary

Great Fosters Hotel, part of the Alexander Hotels collection near London, is seeking a Casual Concierge to warmly welcome guests at the main entrance and support the front office team during peak periods.

You will be the first and last memory of guests, presenting a five-star smile while guiding guests, assisting with luggage, answering questions, and coordinating taxis or theatre bookings to enhance their stay.

Qualifications

• Excellent personal appearance and hotel-host presence.
• Strong verbal communication, confident yet friendly.
• Willingness to work flexible shifts, including weekends.
• Own transport to access shift hours outside public transport.

Responsibilities

• Covering a variety of shifts between 7am and 11pm, including weekends
• Welcoming guests on arrival to the hotel
• Introducing arriving guests to the hotel receptionist by name
• Assist arriving and departing guests with their luggage
• Showing arriving guests around the hotel before showing them to their rooms
• Showing guests to Reception or Restaurants/Lounge/Function rooms for non-residents or those attending events
• Answering guest queries
• Giving information on hotel facilities to enhance guest experience
• Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
• Acknowledge returning VIP guests and those celebrating special events
• Assist Hotel Receptionist with reception duties

Job description

Great Fosters Hotel, part of the Alexander Hotels collection near London, is seeking a Casual Concierge to warmly welcome guests at the main entrance and support the front office team during peak periods.

You will be the first and last memory of guests, presenting a five-star smile while guiding guests, assisting with luggage, answering questions, and coordinating taxis or theatre bookings to enhance their stay.