Five-Star Café Service Specialist

Marks & Spencer Group; West of England; Hybride; GBP 12 000 - 15 000; Temps partiel

Résumé du poste

Marks & Spencer Group is hiring for a role in the M&S Café, a hands-on, high-pressure position where you’ll deliver warm, five-star service and help the cafe operate smoothly during peak times.

You’ll be a brand ambassador, make food and drink recommendations, and use digital tools to take and fulfil orders quickly while maintaining strict safety standards and working closely with the team.

Qualifications

• Retail cafe experience or customer-facing role preferred.
• Ability to thrive in a fast-paced, high-pressure environment.
• Comfort using digital tools to take and fulfil orders.
• Strong teamwork and adaptability during busy periods.

Responsabilités

• Provide warm, five-star service in a fast-paced café environment.
• Make food and drink recommendations while keeping the café running smoothly.
• Be digitally confident and use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards and manage queues.
• Support colleagues and contribute to a high-performance team.

Connaissances

Customer service

Work under pressure

Digital literacy

Teamwork

Outils

POS system

Description du poste

Marks & Spencer Group is hiring for a role in the M&S Café, a hands-on, high-pressure position where you’ll deliver warm, five-star service and help the cafe operate smoothly during peak times.

You’ll be a brand ambassador, make food and drink recommendations, and use digital tools to take and fulfil orders quickly while maintaining strict safety standards and working closely with the team.