Holiday Café Specialist — Fast, Five-Star Service

MARKS&SPENCER; Torquay; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is hiring for the M&S Café team in-store. This fast-paced, high-pressure role focuses on delivering warm, five-star service and great food and drink recommendations while keeping the café running smoothly even at peak times.

You will act as a brand ambassador, use our digital tools to take and fulfil orders quickly, maintain food safety standards, support colleagues, and adapt as needed across shifts during the Christmas period.

Qualifications

• Ability to work in a fast-paced cafe environment and handle pressure.
• Strong customer service mindset and brand ambassador skills.
• Digital literacy with familiarity using order-taking tools.

Responsibilities

• Deliver warm, five-star service in the M&S Café.
• Make food and drink recommendations and keep the café running smoothly during busy periods.
• Take and fulfil orders quickly using digital tools while maintaining food safety standards.
• Support colleagues and contribute to a high-performance team culture, even under pressure.
• Adapt to changing locations and shifts as needed during peak times.

Job description

Marks & Spencer is hiring for the M&S Café team in-store. This fast-paced, high-pressure role focuses on delivering warm, five-star service and great food and drink recommendations while keeping the café running smoothly even at peak times.

You will act as a brand ambassador, use our digital tools to take and fulfil orders quickly, maintain food safety standards, support colleagues, and adapt as needed across shifts during the Christmas period.