Caseworker - General Dental Council (Closing Date 25/10/26)

NARPO West Midlands; Birmingham; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

27 days holiday

Flexi-time scheme

Employer pension contributions

Buy/Sell annual leave

Enhanced maternity/paternity/adoption

Life assurance & income protection

Staff discounts

Job summary

General Dental Council in Birmingham is seeking a Caseworker to join the Fitness to Practise team on a hybrid basis. You will be the first point of contact for concerns about dental professionals and will progress cases while delivering high-quality customer service.

The role offers permanent and fixed-term contracts, full-time hours, and a salary of £31,587–£37,161 per year. Apply by 25 October 2026.

Qualifications

• Proven customer service skills and ability to evidence experience in handling inquiries.

Responsibilities

• Be the first point of contact for those raising concerns about dental professionals.
• Progress cases in a timely fashion within the Fitness to Practise team.
• Deliver excellent customer service while supporting regulatory processes.

Skills

Customer service

Written communication

Risk-based approach

Teamwork

Job description

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Jobs / Voluntary Work

Caseworker - General Dental Council (Closing Date 25/10/26)

Published: 12 October 2026

Caseworker

Salary: £31,587 - £37,161 pa

Location: Birmingham / Hybrid (working two days per week in our Birmingham Office)

Contract: Permanent and Fixed term contracts

Hours: Full time

If you can evidence proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise team, offers a rewarding career with significant development opportunities. You will be the first point of contact for those raising concerns about dental professionals.

Caseworkers play an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. You will work within a supportive and collaborative environment, progressing cases in a timely fashion, whilst delivering excellent customer service.

Person Specification:

Successful candidates will have proven experience of:

• Excellent written skills to identify key issues, summarising in a clear concise manner and ability to make recommendations supported by strong arguments based on available information.
• Experience of making recommendations, supported by strong arguments in addition to a risk-based approach.
• Experience of working flexibly in a team assisting others and encouraging team morale.

About Us:

Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable.

Our people matter, we are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints.

Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

• 27 days holiday (plus statutory) - rising to 30 days after 2 years’ service
• Flexi-time scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years’ service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership.

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

Full person specification is within the Job Description attached.

Closing date: 23:59 on 25 October 2026

Interviews: 05 November 2026 - Please state in your application statement if you are available to attend. Additional interview dates may be available subject to interest

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.

Please no agencies unless instructed otherwise.