Fitness & Member Experience Coach (Tours & Group Classes)

JD Sports Fashion PLC; St Helens; Remote; GBP 18,000 - 26,000; Full time

Job summary

JD Gyms is seeking a member experience champion to welcome and engage members during every visit. You will run inductions, lead group exercise classes, and support prospective members with joining JD Gyms while upholding brand standards.

You will maintain club standards for cleanliness and safety, contribute to data-driven improvements, and collaborate with staff to deliver exceptional service. A Level 3 PT qualification is required.

Qualifications

• Passion for fitness, health and wellbeing.
• Represents JD Gyms brand standards and values.
• Enthusiastic and open to learning.
• Able to adapt communication and engagement styles to meet the needs of different members and colleagues.
• Open to feedback and committed to continuous learning and development.
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Enjoys working collaboratively as part of a team and supporting colleagues, members and local communities.

Responsibilities

• Place member experience at the heart of all you do by engaging with members on the gym floor.
• Deliver welcoming tours for prospective members in line with JD Gyms brand standards.
• Lead engaging and inclusive group exercise classes.
• Provide member inductions and information to support joining JD Gyms.
• Ensure club cleanliness and safety standards are maintained.
• Monitor service delivery through feedback and performance.
• Work safely and in accordance with policies and legislation.

Skills

Passion for fitness

Brand standards

Enthusiastic learner

Adapt communication

Open to feedback

Member experience

Flexible hours

Team player

Education

Level 3 (EQF Level 4) Personal Trainer

Job description

JD Gyms is seeking a member experience champion to welcome and engage members during every visit. You will run inductions, lead group exercise classes, and support prospective members with joining JD Gyms while upholding brand standards.

You will maintain club standards for cleanliness and safety, contribute to data-driven improvements, and collaborate with staff to deliver exceptional service. A Level 3 PT qualification is required.