Fitness Club Duty Manager: Member Experience & Safety

Nuffield Health; Northampton; On-site; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Duty Manager for our Fitness & Wellbeing Club in Northampton. This part-time role (24 hours per week) offers a pro rata salary up to £29,051.38, depending on experience. You will lead daily club operations, drive member satisfaction, and support a high-quality customer service standard.

You will engage with members, guide colleagues, and ensure safety protocols are followed. Swimming ability and willingness to train as needed, including lifeguard breaks, are required

Qualifications

• Sales experience that drives member engagement and sales outcomes.
• Excellent communication and relationship-building with members and colleagues.
• Customer-focused mindset with a friendly, proactive approach.

Responsibilities

• Ensure smooth running of the club, including opening and closing on shift.
• Prioritise member satisfaction and engage with members to build relationships.
• Lead by example, support and guide colleagues while maintaining high standards.
• Conduct tours for prospective members and highlight club benefits.
• Oversee health and safety protocols and address issues swiftly.
• Contribute to achieving sales targets.

Skills

Sales experience

Customer service

Communication skills

Team collaboration

Job description

Nuffield Health is seeking a Duty Manager for our Fitness & Wellbeing Club in Northampton. This part-time role (24 hours per week) offers a pro rata salary up to £29,051.38, depending on experience. You will lead daily club operations, drive member satisfaction, and support a high-quality customer service standard.

You will engage with members, guide colleagues, and ensure safety protocols are followed. Swimming ability and willingness to train as needed, including lifeguard breaks, are required