Fitness Club Duty Manager - Member Experience Leader

Nuffield Health; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Nuffield Health is seeking a Duty Manager for the Glasgow Central Fitness & Wellbeing Club. You will oversee daily club operations, ensuring a smooth opening and closing each shift, while driving member satisfaction and sales performance through proactive engagement with members and a strong service mindset.

The role requires a confident communicator who can lead by example, coordinate team members, and uphold safety standards.

Qualifications

• Must have demonstrable sales experience.
• Excellent communication skills and a collaborative approach to customer service.
• Willingness to undergo Lifeguard training and be able to swim to a high standard.

Responsibilities

• Be responsible for the smooth running of the club, including opening and closing during shift.
• Prioritize member satisfaction and engage with members to foster happiness and build relationships.
• Lead by example, support colleagues and maintain high standards of service.

Skills

Sales experience

Communication skills

Customer service

Team collaboration

Job description

Nuffield Health is seeking a Duty Manager for the Glasgow Central Fitness & Wellbeing Club. You will oversee daily club operations, ensuring a smooth opening and closing each shift, while driving member satisfaction and sales performance through proactive engagement with members and a strong service mindset.

The role requires a confident communicator who can lead by example, coordinate team members, and uphold safety standards.