Fish & Chip Shop Manager — Lead Team, Delight Guests

Haven; Cockenzie and Port Seton; Remote; GBP 29,000 - 38,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays

Free access to facilities

Fully funded training & qualifications

Career development opportunities

Job summary

Haven invites applications for a Cooks Manager at Seton Sands Holiday Village in Port Seton, East Lothian. You’ll lead a busy fish & chips operation, coaching the team, controlling resources, and delivering great guest experiences on a daily basis.

In this full-time, permanent role you’ll manage budgets, uphold health and safety standards, and drive continuous improvements while ensuring compliance with brand standards. An annual bonus of up to 10% is available.

Qualifications

• Proven experience in roles such as Fish & Chip Shop Manager, Takeaway Manager in a fast-food chain, or a similar management role within the food service industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Customer service

Budgeting

Health & safety

Team development

Scheduling

Communication

Problem solving

Multitasking

Tools

POS systems

Budgeting software

Inventory software

Job description

Haven invites applications for a Cooks Manager at Seton Sands Holiday Village in Port Seton, East Lothian. You’ll lead a busy fish & chips operation, coaching the team, controlling resources, and delivering great guest experiences on a daily basis.

In this full-time, permanent role you’ll manage budgets, uphold health and safety standards, and drive continuous improvements while ensuring compliance with brand standards. An annual bonus of up to 10% is available.