Fish & Chip Shop Manager

Haven-ea93f1d2; Prestonpans; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% dining discount

20% Haven Holidays discount

Free facility access

Job summary

Haven is seeking a Cooks Manager to lead a fast-paced fish & chips team, ensuring high standards of service and guest satisfaction. You will manage scheduling, budgets, and resources while coaching staff and maintaining safety compliance.

The role is hands-on with strong focus on performance and development, offering opportunities for growth within the Haven team and benefits as part of the Bourne Leisure group.

Qualifications

• Proven experience in Fish & Chip Shop Manager, Takeaway Manager, or similar food-service management Roles.
• Strong leadership and communication skills.
• Ability to lead in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Lead and motivate the team to deliver excellent service and meet targets.
• Manage guest experience and resolve concerns to maintain a welcoming atmosphere.
• Monitor performance, provide coaching, and conduct reviews.

Skills

Leadership

Team management

Budgeting

Health and safety

Staff scheduling

Training and development

Customer service

Job description

Position: Cooks ManagerType: Full-Time / PermanentBonus: Up to 10% Annual BonusJoin our One Great Team here at Haven as a Cooks Manager, where your leadership skills will ensure every guest enjoys exceptional service and tasty Fish & Chips!As the Cooks Fish & Chip Shop Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and brand standards.Key ResponsibilitiesTeam Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.Requirements- Proven experience in roles such as Fish & Chip Shop Manager, Takeaway Manager in a fast-food chain, or a similar management role within the food service industry.- Strong leadership and communication skills.- Ability to work in a fast-paced environment while maintaining attention to detail.- Exceptional customer service and problem-solving abilities.- Knowledge of health and safety regulations.- Strong organisational and multitasking skills.- Experience in budgeting and financial management.- Flexibility to work evenings, weekends, and holidays.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]