Fish & Chip Shop Manager — Lead Team, Delight Guests

Leisure Employment Services; Longniddry; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Fully funded qualifications

Dining discount (up to 50%)

Haven Holidays discounts

Facility access

Job summary

Haven is seeking a Cooks Manager to lead a fast‑paced Fish & Chips operation, driving service excellence and guest satisfaction across peak times.

You will manage a motivated team, handle budgets and resources, ensure compliance with health and safety policies, and foster development through coaching and training. Enjoy a supportive, team‑oriented environment with opportunities for growth.

Qualifications

• Proven experience in roles such as Fish & Chip Shop Manager, Takeaway Manager in a fast‑food chain, or a similar management role within the food service industry.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top‑tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Monitor performance, provide feedback, coaching, and conduct reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and standards.
• Quickly resolve operational issues to maintain smooth day‑to‑day running.
• Support team development through ongoing training and mentoring.

Skills

Leadership

Communication

Customer Service

Problem Solving

Health & Safety

Organization

Multitasking

Budgeting

Financial management

Flexibility

Tools

Budgeting tools

Job description

Haven is seeking a Cooks Manager to lead a fast‑paced Fish & Chips operation, driving service excellence and guest satisfaction across peak times.

You will manage a motivated team, handle budgets and resources, ensure compliance with health and safety policies, and foster development through coaching and training. Enjoy a supportive, team‑oriented environment with opportunities for growth.