Fish & Chip Shop Manager

Haven Holidays; Cockenzie and Port Seton; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Dining discount up to 50%

Staff discounts on Haven Holidays and

Free access to Haven facilities

National brand and retailer discounts

Job summary

Haven Holidays in the United Kingdom is seeking a Cooks Manager to lead a busy team at our Fish & Chips operation. You will guide service quality, manage performance, and ensure the kitchen runs smoothly in line with brand standards.

You’ll be hands-on with coaching, budgeting, and driving guest satisfaction, while maintaining health and safety compliance. The role offers a competitive bonus and opportunities for career development within Haven.

Qualifications

• Proven experience in fish & chip/fast-food management.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience budgeting/financial management.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Team leadership

Communication skills

Attention to detail

Customer service

Health & safety knowledge

Budgeting

Flexibility

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Cooks Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Cooks Manager, where your leadership skills will ensure every guest enjoys exceptional service and tasty Fish & Chips!

As the Cooks Fish & Chip Shop Manager,you'llbe at the heart of an energetic team, leading with clear direction and plenty of motivation.You'llinspire your team to hit their goals and keep uphigh standardsby showing them howit’sdone!You'llbe hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.You'llalso be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus,you'llmake sure everything stays safe, compliant, and on point with company policies and brand standards.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:Monitorindividual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operationscomply withhealth and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Fish & Chip Shop Manager, Takeaway Manager in a fast‑food chain, or a similar management role within the food service industry.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment whilemaintainingattention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting andfinancial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.