Goods In Administrator

Pets at Home; Stafford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave including bank holidays

Birthday leave

Stakeholder pension plan

Personal health insurance

Life assurance

Discount scheme (Pets at Home)

Job summary

Pets at Home is seeking a Goods in Administrator for the Stafford Fulfilment Centre. You will manage inbound goods, verify supplier documentation, create and maintain records, and coordinate inbound schedules within the Warehouse Management System.

The role requires high organisation, data-driven mindset, and strong Excel/administrative skills to support stock accuracy and timely deliveries. 4 days paid for 5 on rotating shifts.

Qualifications

• Experience in administration within warehouse/logistics or retail distribution.
• Proficient in data handling and MS Excel.
• Experience with inventory records and supplier coordination.

Responsibilities

• Front of house for external deliveries.
• Verify supplier documents against received stock.
• Create/maintain records for goods received.
• Manage inbound schedules and bookings.
• Investigate discrepancies and resolve issues.
• Process inbound deliveries in WMS and maintain records.
• Produce inbound/inventory reports and dashboards.
• Communicate delays and supplier issues to stakeholders.
• Support stock investigations and adjustments.

Skills

Attention to detail

Numerical skills

Excel/Office

Prioritisation

Communication

Problem solving

Organisational skills

Time management

Independent investigation

Tools

Warehouse Management System (WMS)

Job description

Goods in Administrator

Stafford Fulfilment Centre

Salary - £24,784.50 Friday - Monday rotating shift pattern: 6:00 - 14:00 / 14:00 - 22:00 (working 4 days paid for 5)

At Pets, our aim is to give the nation’s pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for an Administrator to join our Goods in Warehouse Team at our Fulfilment Centre in Stafford.

Candidate Profile Summary

We are looking for a highly organised, detail-oriented individual who thrives in a fast-paced distribution environment. The ideal candidate will be confident working with data, systems, people and multiple stakeholders while maintaining a high level of accuracy. Experience within warehouse, logistics, or retail distribution operations would be advantageous, alongside strong Microsoft Excel and administrative skills. This role is pivotal in supporting the efficient operation of the Goods In function and ensuring Pets at Home delivers the highest standards of service to its customers.

Job Description

• Front of house for external deliveries
• Verify supplier documentation against received stock.
• Create and maintain accurate records for all goods received.
• Complete delivery booking administration and maintain inbound schedules.
• Investigate and resolve delivery discrepancies, shortages, overages, and damages.
• Ensure all goods receipt transactions are completed accurately and within agreed timelines.
• Process inbound deliveries within the Warehouse Management System (WMS).
• Maintain accurate inventory records.
• Support stock investigations and reconciliation activities.
• Produce reports relating to inbound performance, inventory accuracy, and supplier compliance.
• Escalate stock variances to relevant operational teams.
• Assist with stock adjustment requests and administrative controls.
• Liaise with suppliers, transport providers, and internal departments regarding delivery issues.
• Respond professionally to inbound-related queries.
• Support supplier compliance processes by maintaining accurate records.
• Communicate delays or operational impacts promptly to relevant stakeholders.
• Produce daily, weekly, and monthly operational reports.
• Monitor and adherence to inbound SLA's
• Update tracking documents and operational dashboards.
• Support management with data analysis and reporting requirements.
• Ensure all administrative databases and filing systems are maintained accurately.

Experience

• Previous experience within an administration role.
• Experience working in a warehouse, logistics, supply chain, retail distribution, or FMCG environment.
• Experience using Warehouse Management Systems (WMS) or inventory management systems.
• Experience handling large volumes of data accurately.

Skills

• Excellent attention to detail.
• Strong numerical and analytical skills.
• Competent with Microsoft Excel, Word, Outlook, and Teams.
• Ability to prioritise workload in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to investigate and resolve issues independently.
• Good organisational and time management skills.

Personal Attributes

• Proactive and self-motivated.
• Customer-focused approach.
• Reliable and dependable.
• Team player with a flexible attitude.
• Strong problem-solving capability.
• Ability to remain calm under pressure.

What you will get in return

• Attractive rates of pay.
• Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
• An extra day’s holiday when it is your birthday.
• Stakeholder pension plan
• Personal Health Insurance scheme (if in Pension Scheme)
• Life assurance
• 20% Pets at Home discount scheme after 12 weeks service
• Pets' "Treats" voluntary benefits package

"Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!"