Logistics Customer Service Administrator

Iron Mountain; Lutterworth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

23 days leave + bank holidays

Private Medical Insurance

Pension scheme 6.5% + Life Assurance 4

Dental Insurance

Bike to Work

Fitness membership discounts

Electric Vehicle Scheme

Job summary

Iron Mountain in the United Kingdom is seeking a detail-oriented Logistics Administrator to join our Warehouse Operations team. You will coordinate inbound and outbound shipments, provide excellent customer service, and maintain compliant daily logistics processes.

You will work with a collaborative team to ensure data integrity, timely reporting, and efficient supply chain workflows across our UK operations.

Qualifications

• Established experience working within logistics, warehouse administration, or supply chain management environments.
• Strong knowledge of IT software and modern warehouse management systems (WMS).
• Proven ability in organisational planning, time management and proactive problem-solving.
• Excellent communication and interpersonal skills to manage diverse relations.

Responsibilities

• Handle incoming and outgoing shipments, process orders, and maintain logistics documentation.
• Liaise with internal teams, hauliers, suppliers and customers to resolve queries.
• Update warehouse databases, generate management reports and ensure safety compliance.

Skills

Logistics experience

WMS proficiency

Organisational planning

Communication skills

Tools

WMS

Job description

UK | Lutterworth | MPN2, Magna Park North

Full time

J0106036

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centres, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Our global warehousing and logistics business is a leader in secure storage, distribution, and supply chain solutions. We specialise in managing and optimising the flow of goods, products, and materials for organisations across the UK and worldwide. Our extensive warehouse operations are crucial to this, involving efficient inventory management, order fulfilment, cross-docking, and transportation logistics. We ensure reliable and timely delivery, supporting our diverse client base with seamless logistics solutions. We're dedicated to operational excellence and providing trusted solutions for complex supply chain needs.

Job Summary

Iron Mountain is seeking a detail-oriented and proactive Logistics Administrator to join our Warehouse Operations team. In this role, you will be responsible for providing excellent customer service, coordinating inbound and outbound shipments, and ensuring smooth, compliant daily logistics processes.

You will join a dynamic, collaborative team focused on executing seamless supply chain workflows and maintaining high data integrity to support our clients’ global logistics needs.

Working Hours

Our team currently works Monday to Friday, however due to the nature of our business, our operational hours are Monday to Sunday between 8am and 6:30pm, so candidates must be flexible over 7 days.

What You’ll Do

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  Handle incoming and outgoing shipments, execute accurate order processing, and maintain comprehensive logistics documentation to ensure smooth warehouse workflows.

  
  


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  Liaise effectively across internal departments, hauliers, suppliers, and customers to provide exceptional customer service, resolve queries, and communicate stock availability.

  
  


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  Update warehouse databases, generate actionable management reports, and ensure strict adherence to safety regulations and organisational policies.

  
  

What You’ll Bring

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  Established experience working within logistics, warehouse administration, or supply chain management environments.

  
  


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  Strong knowledge of IT software and contemporary warehouse management systems (WMS).

  
  


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  Proven ability in organisational planning, time management, and proactive problem-solving under independent or team-based conditions.

  
  


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  Excellent communication and interpersonal skills required to manage diverse customer and supplier relations.

  
  

What's in it for you?

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  Competitive Salary Rewarding your expertise and dedication.

  
  


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  Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.

  
  


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  Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.

  
  


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  Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.

  
  


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  Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

  
  

Category: Administrative Services

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0106036