First Line Manager

Deutsche Post; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

GP service

Retail discounts

Pension scheme

Counselling and support

Job summary

DHL is seeking a Back of House, First Line Manager to play an integral role in our aviation contract at Gatwick Airport. You will lead and coach colleagues, oversee HR matters, ensure compliance, and drive performance across the team.

The role requires aviation experience, a proactive approach to continuous improvement, and the ability to manage investigations and incident reporting. A full security/background check will be conducted for successful candidates.

Qualifications

• Experience in aviation operations or airport environments.
• Proven ability to lead and develop teams to meet standards.
• Strong problem-solving skills and investigative mindset.

Responsibilities

• Oversee and support colleagues in HR matters.
• Report to Airside Performance Manager and maintain compliant standards.
• Plan and conduct meetings; manage incidents and investigations as needed.
• Utilise OMS tools to improve working practices and performance.
• Build clear relationships and maintain effective communication with local teams.

Skills

Aviation experience

Leadership

Problem solving

Continuous improvement

Communication

Job description

Pay Rate: £45,318.46
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on 4 off - Rotational
Location: Gatwick, RH6 0JW

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Back of House, First Line Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Leading the oversight in managing and supporting colleagues in HR matters.
• Reporting directly to the Airside Performance Manager you will work closely in managing and supporting colleagues in HR matters.
• Making sure that compliance and standards are maintained, you partnership with them to plan out meetings that are required,
• OMS management of key tools to improve our working practices.
• To build relationships and keep clear communication.
• Comprehensive understanding of DHL HR Management and confident in conducting investigations conducting investigations
• To accept and embrace change as a constant and unpredictable feature of your working environment.
• To understand Safety and be keen to develop ways of working with the local teams in regards incidents/ accidents / GSRs / CSRs. with the local teams in regards incidents/ accidents / GSRs / CSRs.
• Daily trackers, daily call logs, investigations, handover responsibilities, investigations
• Driving performance in operational environment, performance and efficiency of our colleagues.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Must have aviation experience.
• Problem solver, As outcomes of investigations come through coming up with solutions and mitigations to help prevent them reoccurring
• Self driven and motivated to see out Continuous improvement
• Impeccable literacy and verbal skills.
• Strong leadership skills, leading from the front when it comes to setting standards.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing