First Line Manager

DHL Supply Chain; Horley; On-site; Confidential; Full time

Benefits offered by this job

Free GP service

Discounts

Enhanced pension scheme

Employee support service

Job summary

DHL Supply Chain is seeking a Back of House, First Line Manager for our aviation contract based at Gatwick. You will lead a team, oversee HR matters, and ensure compliance and safety across operational sites.

The role requires strong leadership, aviation experience, and the ability to drive continuous improvement in a dynamic airport environment.

Qualifications

• Aviation experience is essential for this aviation contract role.
• Proven leadership skills with frontline team management.
• Experience conducting investigations and driving corrective actions.

Responsibilities

• Lead and support colleagues in HR matters.
• Report to Airside Performance Manager and manage HR-related tasks.
• Ensure compliance, standard maintenance and incident investigations.
• Manage daily trackers, logs, handovers, and investigations.
• Drive performance and efficiency of the operations team.

Skills

Aviation experience

Leadership

Investigations

Continuous improvement

Job description

Pay Rate: £45,318.46 Contract Type: Permanent (Full-Time) Shift patterns: 4 on 4 off - Rotational Location: Gatwick, RH6 0JW

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Back of House, First Line Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Leading the oversight in managing and supporting colleagues in HR matters.
• Reporting directly to the Airside Performance Manager you will work closely in managing and supporting colleagues in HR matters.
• Making sure that compliance and standards are maintained, you partnership with them to plan out meetings that are required,
• OMS management of key tools to improve our working practices.
• To build relationships and keep clear communication.
• Comprehensive understanding of DHL HR Management and confident in conducting investigations conducting investigations
• To accept and embrace change as a constant and unpredictable feature of your working environment.
• To understand Safety and be keen to develop ways of working with the local teams in regards incidents/ accidents / GSRs / CSRs. with the local teams in regards incidents/ accidents / GSRs / CSRs.
• Daily trackers, daily call logs, investigations, handover responsibilities, investigations
• Driving performance in operational environment, performance and efficiency of our colleagues.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Must have aviation experience.
• Problem solver, As outcomes of investigations come through coming up with solutions and mitigations to help prevent them reoccurring
• Self driven and motivated to see out Continuous improvement
• Impeccable literacy and verbal skills.
• Strong leadership skills, leading from the front when it comes to setting standards.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing