First Line IT Support Technician

NRL; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Level 1 Service Desk Support Technician for a six-month contract in Theale, near Reading. This role involves providing first-line technical support, managing user accounts, and enhancing the customer experience in a global IT environment. Candidates should have experience in IT support, strong troubleshooting skills, and excellent communication abilities. Join a team that values innovation and user experience while contributing to a global workforce.

Qualifications

• Experience in IT support or a similar technical role.
• Familiarity with ticketing systems like ServiceNow.
• Strong troubleshooting skills across various technologies.

Responsibilities

• Provide first-line technical support via the ServiceNow ticketing system.
• Resolve issues related to hardware, software, and enterprise applications.
• Collaborate with L2/L3 teams for seamless support experience.

Skills

Troubleshooting

Customer Service

Communication

Tools

ServiceNow

Windows 10/11

M365

Job description

Support with Purpose. Grow with Impact.

We’re recruiting aLevel 1 (L1) Service Desk Support Technicianon asix-month contractto join a global ServiceNow team, based at a brand-new, state-of-the-art office inTheale, near Reading. This is your opportunity to be the first point of contact for a global workforce—solving problems, improving user experience, and helping shape the future of IT support.

This is your chance to:

• Be based in a modern, collaborative office in Theale – supporting users across the globe.
• Deliver first-class technical support using ServiceNow – and make a real difference to the end-user experience.
• Get involved in proactive engagement – from virtual “Tech Bar” sessions to drafting “Tech Tuesday” tips and tricks.
• Work in a fast-paced, customer-focused environment – where your ideas and input are valued.

Your Role: You’ll provide first-line technical support via the ServiceNow ticketing system, resolving issues across hardware, software, networking, and enterprise applications. You’ll manage user accounts, troubleshoot across a range of technologies, and collaborate with L2/L3 teams to ensure a seamless support experience. You’ll also support internal communications and engagement through business relationship initiatives.

You’ll need to bring:

• Experience in IT support or a similar technical role.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong troubleshooting skills across Windows 10/11, M365, networking, and end-user computing.
• Excellent communication and customer service skills.
• A proactive mindset with a passion for improving user experience.
• Willingness to obtain baseline security clearance.

Bonus Points for:

• Experience with automation, scripting, or low-code/no-code tools (e.g. Power Platform).
• Knowledge of hybrid environments (on-prem + Azure), Active Directory, SCCM, Intune.
• Exposure to video conferencing and telephony systems (Teams, Zoom, etc.).

Location:Theale, UK (near Reading)
Contract:6 months, full-time (Monday to Friday, 40 hours/week)
Clearance:Willing to obtain baseline security clearance
Reports to:Service Desk Manager

Be the face of IT support in a global organisation.
Apply now and bring your passion for service to a team that values innovation, collaboration, and user experience.






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