First Line IT Support Engineer — Flexible Hours (Digital Ops)

Allscreens Nationwide Ltd; Stevenage; On-site; GBP 26,000 - 36,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a 1st Line Support Engineer to join the Digital Operations team in Stevenage. You will perform first level diagnostics, provide telephone guidance, and triage calls to IT colleagues to ensure fast, reliable service.

This role supports the Trust's clinical and administrative systems, participates in on-call and out-of-hours rosters when required, and contributes to maintaining up-to-date configuration records and service desk reporting.

Responsibilities

• Perform first level diagnostic procedures to identify and rectify problems reported; offer telephone advice, guidance and/or resolution where possible.
• Prioritise and filter service desk calls requiring further action and forward these calls to appropriate IT staff.
• Provide reports and statistics for management on service calls received and Service Desk activity.

Job description

East and North Hertfordshire Teaching NHS Trust is seeking a 1st Line Support Engineer to join the Digital Operations team in Stevenage. You will perform first level diagnostics, provide telephone guidance, and triage calls to IT colleagues to ensure fast, reliable service.

This role supports the Trust's clinical and administrative systems, participates in on-call and out-of-hours rosters when required, and contributes to maintaining up-to-date configuration records and service desk reporting.