2nd-Line IT Support Technician | Flexible Hours

Allscreens Nationwide Ltd; Southampton; On-site; GBP 23,000 - 30,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is offering a fantastic opportunity to join the UHS Digital team as an Assistant Support Technician. You will support end users across the trust and external partners via the service desk, phone, and face-to-face visits, handling 2nd line requests for clinical and non-clinical systems.

The role requires diagnosing, troubleshooting, and providing user support, working with hospital administration and clinical teams to ensure the best care for

Qualifications

• Experience providing IT support for digital systems (clinical or non-clinical).
• Diagnose, troubleshoot and resolve user issues across the Trust’s systems.
• Work with service levels to respond to calls via the IT Service Desk and other channels.

Responsibilities

• Diagnose, troubleshoot, and provide user support for digital systems.
• Responsible for core applications and second-line support at a specialist level, including configuration changes and data corrections.
• Respond to calls in line with service level agreements from the Trust IT Service Desk.
• Ensure outages or unavailability are communicated with stakeholders and updates provided.
• Collaborate with other support teams to maintain strong working links across the department.
• Undertake any other tasks as directed by line or senior managers within UHS Digital.

Skills

End user support

Second line support

Service desk

Troubleshooting

Stakeholder communication

Job description

University Hospital Southampton NHS Foundation Trust is offering a fantastic opportunity to join the UHS Digital team as an Assistant Support Technician. You will support end users across the trust and external partners via the service desk, phone, and face-to-face visits, handling 2nd line requests for clinical and non-clinical systems.

The role requires diagnosing, troubleshooting, and providing user support, working with hospital administration and clinical teams to ensure the best care for