IT Service Desk Operator - First-Line Support & Training

Allscreens Nationwide Ltd; Southampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an IT Service Desk Operator to provide friendly 1st line IT support to staff and external partners. You will log incidents, update users on progress and escalate when necessary while maintaining a positive, customer-focused service.

Located on the south coast, the role offers full training and a chance to develop within a large NHS Digital services team.

Qualifications

• Providing 1st line IT support to staff and external partners.
• Accurately logging incidents and updates in the service desk system.
• Communicating clearly with users and escalating where needed.

Responsibilities

• Provide friendly 1st line IT support to staff and external partners.
• Respond via phone, email, service desk portal and walk-ins.
• Log incidents, update progress and escalate to 2nd line when required.

Skills

1st line support

Incident logging

Customer service

Communication

Job description

University Hospital Southampton NHS Foundation Trust is seeking an IT Service Desk Operator to provide friendly 1st line IT support to staff and external partners. You will log incidents, update users on progress and escalate when necessary while maintaining a positive, customer-focused service.

Located on the south coast, the role offers full training and a chance to develop within a large NHS Digital services team.