2nd-Line IT Support Technician

University Hospital Southampton NHS FT; Southampton; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

NHS pension scheme

35 days holiday pro rata

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Assistant Support Technician to join our IT service desk team. You will provide 2nd line support for digital systems across the Trust and external partners, responding to issues via portal, phone and face-to-face visits.

You will work with clinical and non-clinical teams, follow service level agreements, and help ensure reliable IT services that support patient care. Flexible shifts cover 8am–6pm Monday to Friday.

Qualifications

• Level 4 NVQ or Diploma or equivalent experience.
• Understanding of what it means to deliver good customer service.
• Good all-round understanding of information technology.
• Proficient MS Office user (up to and including M365).
• Experience with troubleshooting and solving problems.
• Knowledge and understanding of the importance of data protection.
• Experience of collaborating or working in a team.

Responsibilities

• Diagnose, troubleshoot, and provide user support for digital systems.
• Responsible for core applications and for providing second line support for these at a specialist level, including configuration changes and data corrections.
• Respond in accordance with service level agreements to all calls forwarded by the Trust ITService Desk.
• Ensure unplanned systems outages or unavailability is communicated to stakeholders providing regular updates.
• Work in partnership with all other support teams to form good working links across the department.
• Undertake any other task consistent with grade and experience as determined by line manager or senior manager within UHS Digital.

Skills

Customer service

IT knowledge

Troubleshooting

Teamwork

Data protection

Education

Level 4 NVQ or Diploma or equivalent experience

Tools

MS Office 365

SQL (basic)

Programming basics

IT support tools

Job description

University Hospital Southampton NHS Foundation Trust is seeking an Assistant Support Technician to join our IT service desk team. You will provide 2nd line support for digital systems across the Trust and external partners, responding to issues via portal, phone and face-to-face visits.

You will work with clinical and non-clinical teams, follow service level agreements, and help ensure reliable IT services that support patient care. Flexible shifts cover 8am–6pm Monday to Friday.