1st Line IT Support – 11683CA2

Proactive.IT Appointments Limited; West of England; On-site; GBP 33,000 - 36,000; Full time

Job summary

Proactive.IT Appointments Limited is seeking a 1st Line IT Support Engineer for a long-term contract in the UK. You will be the first point of contact for users, handling tickets and contributing to small IT projects in a fast-paced environment.

Ideal candidates have 1st Line or Service Desk experience, strong communication, and a proactive, detail-oriented mindset. This contract offers a mix of BAU support and project work within a collaborative team.

Qualifications

• 1st Line or Service Desk experience required.
• Excellent communication and customer service skills.
• Proactive attitude and attention to detail.
• Enjoys working in a busy, supportive team.
• Contract role with a mix of BAU support and project work.

Responsibilities

• Delivering exceptional customer service.
• Managing and resolving 1st line support tickets.
• Keeping ticket queues organised and on track.
• Troubleshooting hardware, software and Microsoft 365 issues.
• Supporting small IT projects and rollouts.

Skills

1st Line Support

Customer service

Communication skills

Proactive attitude

Team player

Tools

Microsoft 365

Ticketing system

Job description

11683CA2
£180 - 200 per day

Contract Opportunity - 1st Line IT Support

£180-£195/day

Long term contract potential

We’re on the hunt for a customer-focused 1st Line IT Support Engineer who thrives in a fast-paced environment and enjoys solving problems.

This role is more than just answering tickets—you’ll be the first point of contact for users, keeping ticket queues under control while also getting involved in small IT projects that add variety to your day.

What you’ll be doing day to day:

• Delivering exceptional customer service
• Managing and resolving 1st line support tickets
• Keeping ticket queues organised and on track
• Troubleshooting hardware, software and Microsoft 365 issues
• Supporting small IT projects and rollouts

What we’re looking for:

• Previous 1st Line or Service Desk experience
• Excellent communication and customer service skills
• A proactive attitude and strong attention to detail
• Someone who enjoys working as part of a busy, supportive team
• If you’re an IT support professional who loves helping people and wants a contract role with a great mix of BAU support and project work, we’d love to hear from you.