First-Line IT Support Analyst – Windows 11, M365, VPN

Computacenter; Nottingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Computacenter in Nottingham seeks a First Line Analyst with Security Cleared (SC) to join a brand-new team. You will handle incident investigation, request fulfilment, and provide technical coaching while maintaining service standards.

You will manage incidents and knowledge management, work with colleagues and customers, support Windows 11 and M365, and assist remote workers via VPN. This role requires strong customer service and collaborative skills in a dynamic support environment.

Qualifications

• Experience in a Service Desk Support capacity for a large corporate customer.
• Proficient troubleshooting and problem-solving across IT environments.
• Strong customer service focus with clear communication and ownership of issues.
• Experience supporting remote workers via VPN and rebuilding workstations.

Responsibilities

• Resolve incidents and service requests within SLA, escalating as needed.
• Maintain and update knowledge base with procedures and resolutions.

Skills

Teamwork

Customer service

Troubleshooting

Communication

Ownership

Tools

VPN

Windows 11

Microsoft 365

Incident management system

Job description

Computacenter in Nottingham seeks a First Line Analyst with Security Cleared (SC) to join a brand-new team. You will handle incident investigation, request fulfilment, and provide technical coaching while maintaining service standards.

You will manage incidents and knowledge management, work with colleagues and customers, support Windows 11 and M365, and assist remote workers via VPN. This role requires strong customer service and collaborative skills in a dynamic support environment.