1St Line Helpdesk Engineer

ConSol Partners; Eastbourne; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Discount Platform

Pension contribution- 5% company

Generous Holiday Entitlement

One day off for Birthday

Half price Internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Job summary

ConSol Partners in Brighton is seeking a technically minded Service Desk Analyst to provide first-line IT support. You will help keep client IT infrastructure operational by detecting, investigating and resolving incidents, with some on-site attendance.

Reporting to the Service Desk Manager, you will combine proactive monitoring with BAU support, working as part of a team and delivering friendly, detail-oriented service.

Qualifications

• :

Responsibilities

• Provide first point of contact IT support to clients with focus on keeping systems operational.
• Investigate and resolve technical incidents and problems, restoring service.
• Coordinate with on-site attendance as required and report to Service Desk Manager.
• Work as part of a team, delivering courteous and effective customer service.

Skills

Windows OS

Networking basics

Microsoft Office 365

Customer service

Team player

Attention to detail

Problem solving

Punctuality

Telephone manner

Tools

Unifi/Ubiquiti

Job description

Location: Brighton

Report to: Helpdesk Team Leader

Working hours: 37.5 hours

Role Overview

This role is a technically focused position working in Brighton, with occasional requirements for on-site attendance.

You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Service Desk Manager, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.

Requirements

• A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
• Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
• Experience in configuring wireless networks and technologies.
• Unifi/Ubiquiti would give you a headstart!
• A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
• Possess a willingness to learn and co-operate as part of a team.
• Excellent telephone manner is required along with friendly customer service skills.
• Attention to detail is very important.
• A logical approach to problem solving coupled with common sense.
• Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.

Benefits after probationary period

• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Discount Platform
• Pension contribution- 5% company contribution
• Generous Holiday Entitlement
• One day off for Birthday
• Half price Internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme