First-Line Governance & Assurance Leader

Broadgate; England; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Broadgate is recruiting for a 1LOD Governance & Assurance Manager within Insurance & Financial Services. The role reports to a senior director and shapes how customer outcomes are evidenced and protected across the business.

This hands-on position designs and embeds a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams, with influence at the highest levels.

Qualifications

• Significant experience in first-line assurance, operational risk, control testing or governance within a regulated environment.
• Experience supporting Consumer Duty or conduct risk is desirable.
• Experience designing or improving frameworks across multiple functions.

Responsabilités

• Design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.
• Design and run a risk-based assurance and control testing programme.
• Provide constructive challenge on controls, risk ownership and ways of working.
• Provide first-line oversight of Consumer Duty evidence and regulatory readiness.
• Oversee business continuity and operational resilience arrangements.
• Bring governance to transformation and process change.
• Produce clear MI and reporting for senior leaders and governance forums.

Description du poste

Broadgate is recruiting for a 1LOD Governance & Assurance Manager within Insurance & Financial Services. The role reports to a senior director and shapes how customer outcomes are evidenced and protected across the business.

This hands-on position designs and embeds a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams, with influence at the highest levels.