Risk Manager (1LOD)

Broadgate; England; In loco; GBP 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Broadgate is recruiting for a 1LOD Governance & Assurance Manager within Insurance & Financial Services. The role reports to a senior director and shapes how customer outcomes are evidenced and protected across the business.

This hands-on position designs and embeds a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams, with influence at the highest levels.

Competenze

• Significant experience in first-line assurance, operational risk, control testing or governance within a regulated environment.
• Experience supporting Consumer Duty or conduct risk is desirable.
• Experience designing or improving frameworks across multiple functions.

Mansioni

• Design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.
• Design and run a risk-based assurance and control testing programme.
• Provide constructive challenge on controls, risk ownership and ways of working.
• Provide first-line oversight of Consumer Duty evidence and regulatory readiness.
• Oversee business continuity and operational resilience arrangements.
• Bring governance to transformation and process change.
• Produce clear MI and reporting for senior leaders and governance forums.

Descrizione del lavoro

1LOD Governance & Assurance Manager | Insurance & Financial Services

A well-established, FCA and PRA regulated financial services organisation is creating a new (1LOD) first-line governance and assurance role within its customer experience function.

You’ll report to a senior director and shape how good customer outcomes are evidenced and protected across the business.

The role

This is a hands-on build. You’ll design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.

• Design and run a risk-based assurance and control testing programme
• Provide constructive challenge on controls, risk ownership and ways of working
• Provide first-line oversight of Consumer Duty evidence and regulatory readiness
• Oversee business continuity (BCM) and operational resilience arrangements
• Bring governance to transformation and process change
• Produce clear MI and reporting for senior leaders and governance forums
• Work closely with Risk, Compliance and Internal Audit across the three lines model

What we’re looking for

• Significant experience in first-line assurance, operational risk, control testing or governance within a regulated environment
• Experience supporting Consumer Duty or conduct risk
• Experience designing or improving frameworks across multiple functions
• Strong stakeholder skills and confidence challenging at senior level
• Clear written communication and a data-driven approach
• Insurance experience is highly desirable
• Experience of standing up or maturing a risk function would be a real advantage
• A risk, governance, audit or resilience qualification (IRM, ICA, IIA, CBCI) is welcome but not essential

You’ll have real influence in a role with direct access to senior leadership, at a time when consumer outcomes are a regulatory priority. This is a chance to build something as you see best practice.