First Impression Assistant

Birchrose Associates; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Job summary

Birchrose Associates is a prestigious London law firm seeking a First Impression Assistant for its Front of House team across Bankside and Mayfair offices. You will deliver a welcoming reception, handle calls and coordinate meetings, while supporting client hospitality and administrative tasks.

The role includes assisting with audiovisual equipment and hybrid meeting setups, liaising with departments to ensure smooth operations, and maintaining accurate records in a busy professional services

Qualifications

• Experience in reception/front of house or client services, ideally in professional services.
• Strong customer-service and communication skills.
• Ability to handle calls and coordinate meetings.

Responsibilities

• Provide a professional, welcoming experience for clients, visitors and colleagues.
• Manage incoming telephone calls, enquiries and internal communications.
• Coordinate meeting room bookings and ensure facilities are prepared to a high standard.
• Support client hospitality, including refreshments, meetings and events.
• Assist with audiovisual equipment, video conferencing and hybrid meeting arrangements.
• Liaise with internal departments to ensure smooth Front of House operations.
• Maintain accurate administrative records and assist with invoice processing.
• Coordinate daily reception activities and ensure effective team communication.
• Work collaboratively with colleagues to deliver high standards of client service.

Skills

Reception experience

Job description

Our client, a prestigious London law firm, is seeking an experienced First Impression Assistant to join its Front of House team, working across its Central London offices.

The Firm

Our client is a highly regarded London law firm with an excellent reputation across the legal market, particularly recognised for its expertise in private wealth, real estate, corporate, litigation and family law. The firm is known for its exceptional client service, collaborative culture and longstanding relationships with high-profile clients.

The Opportunity

An exciting opportunity has arisen for a First Impression Assistant to join the firm's established Front of House team, providing exceptional reception, hospitality and administrative support to clients, visitors and colleagues across its Bankside and Mayfair offices.

Key responsibilities will include:

• Providing a professional and welcoming experience for clients, visitors and colleagues
• Managing incoming telephone calls, enquiries and internal communications
• Coordinating meeting room bookings and ensuring facilities are prepared to a high standard
• Supporting client hospitality, including refreshments, meetings and events
• Assisting with audiovisual equipment, video conferencing and hybrid meeting arrangements
• Liaising with internal departments to ensure the smooth running of Front of House services
• Maintaining accurate administrative records and assisting with invoice processing
• Coordinating daily reception activities and ensuring effective communication across the team
• Working collaboratively with colleagues to deliver consistently high standards of client service
• Providing additional administrative and hospitality support as required

Requirements

• Previous Reception, Front of House or Client Services experience, ideally within a law firm or professional services environment

Vacancy Highlights

• Competitive salary
• Hybrid Working

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK