Receptionist

Wise May Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib 5

Group Income Protection

Life assurance

Season ticket loan

Long service award

Discount Marketplace

Bonus Scheme

Enhanced Parental Leave Pay (up to 39w

Employee assistance programme

Fertility Leave

Remote GP Service

Eye test/VDU glasses

Job summary

Wise May Ltd. is seeking a proactive Front of House Assistant for a City of London legal firm. You will welcome clients and staff, manage calls via Teams, and support meeting room bookings and hybrid meetings.

Role is full-time, 40 hours per week, 8am–6pm, office-based. The position requires a client‑service mindset, strong communication, and ability to work calmly under pressure in a team environment.

Qualifications

• Experience in client services delivering high service levels.
• Proficient with Microsoft Teams, Outlook and room booking software.
• Clear communication and strong organisational abilities.
• Excellent telephone manner and professional presentation.

Responsibilities

• Meet and greet clients, visitors and staff.
• Handle switchboard and messages via email.
• Process and confirm meeting room bookings.
• Set up and support hybrid meetings with AV equipment.
• Organise hospitality and events for guests.

Skills

Client services

Communication

Organisational skills

Telephone etiquette

Team player

Calm under pressure

Initiative

Presentable

Tools

Microsoft Teams

Outlook

Room booking system

Job description

Wise May are looking for a proactive and conscientious Front of House Assistant to join a collaborative Legal firm based in the City of London. Working within the Front of House Team you will play a critical role in delivering and maintaining an exceptional friendly and professional service to clients, guests and staff.

This is a full-time, permanent position, which is office based and you will work 40 hours per week, between 8am-6pm.

Front of House Assistant duties and responsibilities:

• Meeting, greeting, and interacting with clients, visitors and staff
• Switchboard call handling via Microsoft Teams
• Internal call handling including taking and passing on accurate messages via email
• Processing and confirming meeting room booking requests via the booking system
• Meeting room set up and hospitality - including setting up hybrid meetings
• Organising and assisting with hospitality and events
• Setting up audio visual systems and trouble-shooting problems
• Populating data collection workbooks

Front of House Assistant key skills and experience required:

• Demonstrable experience working in a client services role, delivering and maintaining exceptional service
• Previous experience using relevant IT systems - including Microsoft Teams, Outlook and an online room booking system
• Excellent communication and organisational skills
• Excellent telephone manner and competent knowledge of telephone system
• A committed attitude and dedication to creating a memorable guest experience
• A team working approach - flexible, dependable and able to use their own initiative
• Able to remain calm under pressure
• A team focused attitude
• Conscientious, approachable and enthusiastic
• Able to quickly build confidence, respect and trust with others
• Excellent personal presentation
• 27 days annual leave
• Pension scheme with an Employer Pension Contribution of 5% to 7.5%
• Group Income Protection covering up to 75% of your salary
• Life assurance
• Season ticket loan
• Long service award
• Discount Marketplace
• Bonus Scheme
• Enhanced Parental Leave Pay offering up to 39 weeks of paid leave
• Employee assistance programme
• Fertility Leave
• Remote GP Service
• Employee Advice Helpline
• Eye test/contribution towards VDU glasses