FIRE & SECURITY TECHNICAL SUPPORT ADVISOR

Fuzion 4 Group; Lytham St Annes; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Company Uniform

Company Laptop

Company Mobile Phone

Job summary

Fuzion 4 Group is seeking a highly skilled Fire & Security Technical Support Advisor to lead our technical help desk from the St Leonards-on-Sea head office. The role requires expert guidance, fast issue resolution, and a proactive approach to customer service in a fast-paced environment.

With a strong background in fire and security systems and proven leadership, you will manage processes, monitor performance metrics, and train the team to stay ahead of industry developments.

Qualifications

• 10 years solid fire & security background.
• Proven experience as technical support supervisor or similar role.
• Knowledge of fire & security systems installation, configuration and maintenance.
• Comprehensive knowledge of multiple manufacturers equipment.
• Ability to identify and rectify faults across disciplines.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage priorities.
• Understand industry regulations and standards.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Develop and implement procedures for timely and effective resolution of technical issues.
• Monitor and analyse support metrics, identify areas for improvement, and implement solutions.
• Collaborate with other departments to resolve complex technical issues and ensure seamless customer experience.
• Provide technical support and expertise to customers and team members.
• Keep up-to-date with new technologies and industry standards.
• Conduct regular training sessions to ensure the team stays current on fire & security developments.
• Ensure compliance with company policies, procedures and quality standards.
• Manage and monitor cloud-based systems.

Skills

10+ years fire & security background

Technical support supervision

Leadership & team management

Problem solving & analytics

Effective communication

IT literacy (MS Word, Excel, Outlook)

Compliance with NSI/BAFE standards

Cloud-based systems monitoring

Education

PD 6662:2017 & BS 8243 knowledge

NSI Code of Practice knowledge

TCP/IP Networking for CCTV/Access Control

Fire Alarm Systems Fundamentals & Design/Installation/Commissioning/Maintenance

Job description

Job Title:

Fire & Security Technical Support Advisor

Trading Names:

AB Fire & Security, East Sussex Security & BeSure Security Systems

Job Location:

Fuzion 4 Head Office, St Leonards on Sea

Job Brief

We are looking for a highly skilled and experienced Fire & Security Technical Support Advisor to lead our technical help desk. The successful candidate will be responsible for providing expert guidance and support and ensuring timely and effective resolution of technical issues. The ideal candidate will have a strong background in fire and security systems, excellent leadership skills, and a passion for delivering exceptional customer service.

The role requires an experienced, flexible and highly motivated individual who is capable of working under their own initiative and as part of a team.

This is a team-based role, but the ability to work confidently and effectively on your own initiative will be paramount. You must be well presented, a quick learner, and able to hit the ground running in a fast-paced environment.

Duties can change from time to time subject to client’s requirements and change to the marketplace.

Contractual Information

Job Type:

Full-time, Permanent, Office Based

Hours of Work:

Monday – Friday, 8.30am – 5pm with a 30minute unpaid break for lunch

Salary:

£41,000 P.A.

You will receive 23 days of paid holiday plus all UK statutory Bank Holidays, which increases with time served. You will also be auto-enrolled onto the workplace pension scheme after successful completion on 3-month probation, which you can opt out of should you choose.

You Will Be Provided With The Following

• Company Uniform
• Company Laptop
• Company Mobile Phone

Responsibilities & Duties

• Develop and implement procedures for timely and effective resolution of technical issues.
• Monitor and analyse technical support metrics, identify areas for improvement, and implement solutions.
• Collaborate with other departments to resolve complex technical issues and ensure seamless customer experience.
• Provide technical support and expertise to customers and team members.
• Keep up-to-date with new technologies and industry standards.
• Conduct regular training sessions to ensure the team is up-to-date with the latest developments in fire and security systems.
• Ensure compliance with company policies, procedures, and quality standards.
• Manage and monitor cloud-based systems.

Experience

The candidate should have 10 years solid fire and security background and should:

• Have proven work experience as a technical support supervisor or similar role.
• In-depth knowledge of fire and security systems, installation, configuration, and maintenance.
• Have comprehensive knowledge base of multiple manufacturers equipment.
• Be able to identify and rectify faults across all disciplines.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Ability to think strategically and implement effective solutions.
• Good understanding of industry regulations and standards.
• Have good IT skills: MS Word, MS Excel and MS Outlook.

Skills & Competencies Required (Technical & Practical Experience)

• Commercial, industrial and domestic installations of varying sizes.
• Ability to install systems on all areas of fire & security to the relevant industry standards (BAFE and NSI Gold).
• Experience working with the following systems:
• Hikvision
• Paxton
• Scantronic
• Texecom
• Galaxy
• Ajax
• Advance
• Morley
• Kentec
• Hyfire
• Nurse Call Systems

The ability to compile comprehensive installation documents will be essential in this role. An understanding of electronic devices (mobile phone and tablet) will also be required for document completion and submission.

Education & Qualifications Requirements

• Understanding the requirements of the PD 6662:2017 (including BS 8243)
• Understanding the requirements of the NSI Code of Practice NCP 104 (CCTV Systems)
• Understanding the requirements of the NSI Code of Practice NCP 109 (Access Control Systems)
• Strong knowledge of TCP/IP Networking Communications for CCTV and Access Control
• Fire Detection and Fire Alarms Systems Unit 1 – Fundamentals
• Fire Detection and Fire Alarms Systems Unit 2 – Design
• Fire Detection and Fire Alarms Systems Unit 3 – Installation
• Fire Detection and Fire Alarms Systems Unit 4 – Commissioning
• Fire Detection and Fire Alarms Systems Unit 5 – Maintenance

Essential Aptitudes

• Punctual
• Positive
• Supportive
• Proactive
• Detail-orientated
• Methodical
• Time-efficient
• Independent

All conditional job offers are subject to satisfactory security screening and National Police Chiefs Council checks (as per NSI requirements).

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.