Fire & Security Service Coordinator

Options Resourcing Ltd; United Kingdom; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Annual Leave: 22 days + Bank Holidays

Annual Bonus Scheme

Free Parking on Site

Team outings approximately every quarter

Opportunities for further training and development

Job summary

A company in the Fire & Security industry is seeking a proactive Service Co-ordinator to manage scheduling and customer inquiries in Leicester. The ideal candidate will have experience in a technical service coordination role, strong communication skills, and an ability to multitask effectively. This is a full-time, office-based position with a supportive environment offering opportunities for further training and development.

Qualifications

• Experience in Fire & Security or a technical service coordination role.
• Strong communication and customer service skills.
• Confident with scheduling, planning and multitasking.
• Highly organised with excellent attention to detail.
• Comfortable in a fast-paced, reactive environment.
• Competent using service management software.

Responsibilities

• Scheduling engineers for reactive callouts, planned maintenance and small works.
• Managing customer enquiries, updates and job progress.
• Raising jobs, purchase orders and quotes through our service management system.
• Ensuring compliance paperwork, service reports and certificates are accurately processed.
• Tracking performance, outstanding jobs and follow-ups.
• Supporting the Service Manager with admin and coordination tasks.

Job description

Are you a Service Co-ordinator looking for a new role? Do you have Fire and Security industry experience? Looking for a company that is supportive and recognises your hard work? If so look no further! We are looking for an organised, proactive and customer-focused Fire & Security Service Co-ordinator to join our Fire & Security team in Leicester.

Benefits

• Salary: £26,000 £28,000
• Hours: 40 hours per week, MondayFriday, 08:30 - 17:00
• Job Type: Full-time, Office-Based
• Location: Leicester
• Annual Leave: 22 days + Bank Holidays
• Annual Bonus Scheme
• Free Parking on Site
• Team outings approximately every quarter
• Office-based role only with a supportive and friendly team environment
• Opportunities for further training and development

Duties / Responsibilities

• Scheduling engineers for reactive callouts, planned maintenance and small works.
• Managing customer enquiries, updates and job progress.
• Raising jobs, purchase orders and quotes through our service management system.
• Ensuring compliance paperwork, service reports and certificates are accurately processed.
• Tracking performance, outstanding jobs and follow-ups.
• Supporting the Service Manager with admin and coordination tasks.

Skills and Experience required

• Experience in Fire & Security or a technical service coordination role
• Strong communication and customer service skills.
• Confident with scheduling, planning and multitasking.
• Highly organised with excellent attention to detail.
• Comfortable in a fast-paced, reactive environment.
• Competent using service management software.

Interviews to take place w/c 01/12 - please apply today!